Operations Coordinator - Weekend Cover

Fulltime

$65-75K + Super

About the Business

Urban Rest is a high-growth flexible living operator and technology platform disrupting the serviced apartment and corporate housing space across APAC and Europe. The business focus is on owning the distribution layer for the contracted travel market into living assets, while delivering a consistent brand and guest journey through technology. Urban Rest also offers physical asset operation services that enable branded accommodation assets such as hotels to be managed with greater efficiency and distributed to contracted clients such as enterprise, government, insurance and SME clients. We provide the digital infrastructure and services that connect institutional living-sector assets and the contracted travel market at scale. Our mission is to make flexible living seamless.

Advantages and Perks

- Employee, friends and family discounts at Urban Rest properties
- Mental Health Leave days and Volunteer days available
- Regular team socials and events
- As the company grows, this role will provide plenty of room for career growth and progression
- We’re a social bunch and we strive to have a fun, friendly, and collaborative work workplace
- Pet friendly (for house-trained and well-behaved pets) office in Office Suburb, close to public transport

About the Role

Note: This role includes Saturday and Sunday ongoing work.

We're looking for a proactive, energetic individual who's ready to roll up their sleeves and get out on the road. This is a hands-on, field-based role first, you'll spend most of your week out across our Sydney apartments on the road, checking properties, sorting issues on site, meeting contractors and getting stuck into everything from furniture assembly to stock runs. No two days look the same, and you'll be trusted to work on your own and make the call on what needs doing.

Alongside the field work, you'll manage administration and cases diligently - logging and tracking tickets, chasing contractors, keeping our systems and checklists up to date, and keeping your Operations Manager in the loop. It's a bit of admin and coordination that makes sure nothing slips through the cracks.

This is a fantastic first step into Urban Rest, with plenty of room to grow. We'll provide full on-the-job training and you'll be surrounded by a supportive team. Whether you're looking to explore operations, guest relations, or another path down the line, this role offers exposure across the business and the chance to build your career from the ground up. If you'd rather be out and about than sitting behind a desk all day, and you bring a can-do attitude, we'd love to hear from you.

Responsibilities

Operations





- Reporting to the Operations Manager to complete daily tasks across our portfolio of properties
- Monitor operational/ticketing systems to ensure all on-site tasks are assigned and completed within specified timeframes and deadlines
- Contractor Management - Organising and managing external parties for repair works on site
- Quality check property standards - ensuring misses, problems or potential impacts on guest experience is mitigated and corrective actions taken prior to the guests arrival
- Ensure applicable checklist for cleans and/or inspection(s) are adequately completed and recorded in the appropriate system
- Working alongside the greater Operations, maintenance and guest relations team to assist and support business requirements, including supporting projects to improve operational efficiency and guest experience
- Assist the operations team and 3rd party suppliers with onsite management of warehouse/supplies, including performing stock audits, maintaining inventory levels and ordering supplies

Maintenance

- Conduct basic maintenance tasks using hand tools such as assembling furniture, hanging artwork and minor ad-hoc jobs
- Carry out regular property inspections/audits ensuring our properties are operating and performing their best
- Reporting any issues within our properties and ensuring they are dealt with promptly
- Source parts/materials and maintain inventory levels
- Travel to various buildings/cities as required
- Liaise with external contractors, stakeholders, property managers and clients.
- Perform other duties as assigned

Case Management & Administration

- Own your daily tasks end to end - logging, updating and closing out tickets with accurate notes, photos and timeframes
- Support the Operations Manager on active cases, following up contractors and suppliers and keeping records and systems current
- Escalate blockers, recurring faults and scope changes early, with the detail needed to make a decision
- When the Operations Manager is at capacity or unavaibale, take the lead on a case and run it through to resolution
- Flag repeat faults and problem properties so we fix the cause, not just the symptom

What We Look For

Essential

- Availability to work a Thursday to Monday roster, including both weekend days.



Our properties don't stop on a Friday and neither does our Operations team.
- Valid Australian driver's licence and comfortable driving a work van
- A proven track record of prioritising tasks in order to meet tight deadlines- you will be working independently 70% of the time and therefore must be skilled in managing your own time
- Physically fit and comfortable with the hands-on side of the role, including lifting and moving items up to 20kg, working on your feet, and getting up and down stairs across multi-level buildings
- Confident using hand tools and completing general maintenance tasks such as assembling furniture, hanging artwork, changing fittings and minor repairs, or a willingness to learn quickly on the job
- Comfortable loading, unloading and transporting linen, furniture and supplies between the warehouse and our properties
- Excellent written and verbal communication skills, including the ability to identify and convey critical information to stakeholders quickly and clearly
- Ability to take initiative and problem-solve independently
- Professional demeanour with a strong ability to build positive working relationships
- Strong ability to multitask and troubleshoot issues as they arise
- Comfortable working across multiple teams within the business

Desirable

- A background in hospitality, property or operations preferred but not required
- Previous experience in a coordinator/administration role working in the property/facilities/construction/maintenance field(s)
- A perfectionist who obsesses over the details
- Motivated to adopt new and emerging technologies
- Knowledgeable with computers and software programs including Google Suite

Diversity & Inclusion

At Urban Rest, we extend our invitation to candidates from Indigenous, neurodiverse, disabled, international and diverse cultural backgrounds. Our commitment to fostering an inclusive workplace ensures that all applicants receive the necessary support and accommodations throughout the recruitment and onboarding process. We encourage candidates from various backgrounds to apply, as we value diversity and believe in creating an environment where everyone can succeed. Please let us know if you require any additional adjustments or support to help you through this process so you can shine as the best version of yourself.

How to Apply

Please submit your application through the link on this website by including an up-to-date resume with relevant skills and experience, alongside a cover letter addressing how you meet the criteria and your interest in the role.

If you want to learn more about our company, please see our website - https://www.stayurbanrest.com

We look forward to hearing from you!

📌 Operations Coordinator (Surry Hills)
🏢 Urban Rest
📍 Surry Hills