Connect2Group
At Connect2Employment, we’re proud to be a boutique, purpose-driven organisation, there’s truly no one else like us. Our size allows us to remain agile, connected to our communities, and focused on delivering highly personalised, person-centred support.

We’re looking for someone with a unique skill set and a deep understanding of NDIS participant funding to join our team located in Cleveland.

This role plays a critical function in maintaining organisational compliance, supporting quality assurance and ensuring that service delivery aligns with contractual, legislative, and funding requirements. You’ll act as a key link between Operations and Finance to ensure claims, billing and funding processes are accurate, timely and compliant.

Responsibilities include but are not limited to:

- Prepare, review and submit funding claims in accordance with IEA and NDIS requirements

- Ensure claims, participant records and service agreements are accurate, compliant and supported by appropriate documentation

- Enter and Manage NDIS Service Agreements, Schedules of Supports, funding allocations, service bookings in the CMS

- Monitor claim deadlines, funding utilisation and invoicing accuracy, identifying and mitigating over/underspend risks

- Investigate and resolve claim queries, rejections and compliance issues

- Conduct audits and support internal/external compliance reviews

- Provide guidance to staff on claims processes and compliance requirements

- Liaise with funding bodies and stakeholders to clarify claim requirements or resolve issues

To be considered for this role ideally you will possess:

- In-depth knowledge of the NDIS framework,



including pricing arrangements and support categories

- Proven experience working with NDIS service agreements and funding plans

- Strong understanding of CMS platforms and client record management

- Excellent attention to detail and organisational skills

- Ability to interpret financial data and translate it for non-financial stakeholders

- Strong communication and collaboration skills

- Experience in disability or community services sector

- Familiarity with systems like Akuety, MYOB or similar is desirable

- Project or process improvement experience

Why work at Connect2Group?

Not only will you be provided with an attractive remuneration package with salary sacrificing available to the not-for-profit sector, but you will also:

- Work for an organisation that has been around for over 30 years that has stability and continues to grow even during recent uncertain times

- Salary packaging options available to increase take-home pay (Get your first $16,000 tax free!)

- Work with a purpose-driven organisation committed to social inclusion

- Supportive leadership and values-driven culture

- Comprehensive health and wellness programs

- Access to employee assistance programs

If you have the experience mentioned above and you are looking to work with a outstanding team and an organisation that celebrates successes, please submit a cover letter and resume outlining your relevant experience.

Please note Connect2Group reserves the right to commence and finalise the recruitment process prior to the closing date listed above so it is imperative you get your application in immediately. Only those applicants short listed for interview will be contacted.

📌 IEA Assurance, Claims & NDIS Funding Specialist (Cleveland)
🏢 Connect2Group
📍 Cleveland