Job Description

At Fresenius Medical Care, Office Patient Assistant are the heartbeat of our patient care.

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In our dialysis centers, you'll deliver life-sustaining treatments, build trusted relationships with patients and families, and work with cutting edge medical technology. You'll bring clinical expertise and compassionate care together, helping patients live fuller, healthier lives.

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Join us as anOffice Patient Assistantin ourDialysis Centerin Yorke to do the best work of your career and make a profound social impact.

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Our staff take pride in their precision, empathy, and teamwork. They don't just perform treatments, they create a secure, supportive environment where every patient feels seen and cared for.

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ROLE DEFINITION

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Position Title: Office Patient Assistant (level 1)

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Reports to: Dialysis Clinic Manager

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What You'll Achieve

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As an Office Patient Assistant, you'll provide high-quality level of reception and secretarial services to the patients, and staff at the clinic in a caring and supportive manner. You will support the nursing staff in the dialysis clinic by performing non-clinical duties relating to direct and indirect and patient care.

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You will: General Admission

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- Answer the switchboard in a courteous and professional manner.
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- Liaise with patients and their families in a compassionate manner.
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- Perform general clerical and administrative tasks as required i.e. filing, minute taking, agenda creation.
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- Responsible for petty cash dispersal and reconciliation.
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- Responsible for maintaining the levels of and ordering general office supplies.
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- Responsible for bookings and maintaining patient transport.
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- Provides assistance with the quality improvement program.
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- Responsible for holiday patient enquiries and coordination of holiday patient applications if required.
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- Creates and maintains patient Newsletter.
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- Other duties and responsibilities as assigned.
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Billing Administration

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- To admit and discharge patients within a centralized billing system.
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- To ensure that all necessary forms for new patients are completed and correctly loaded into the centralized billing system.
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- To conduct eligibility checks on all new patients with their Private Health Fund.
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- Prepare invoices and credit notes in relation to revenue generation.
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- Prepare and collate all required supporting documentation required to accompany invoices.
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- Undertake banking procedures for all cheque and cash payments.
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- Prepare and maintain an accurate record management system of all patient records.
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- Prepare and maintain reconciliation records.
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Patient Service

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- Ensures cleanliness and neatness of patient treatment area, stockroom and medical devices as per clinic procedure.
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- Assists with the collection and distribution of basic food preparation and delivery of nutritional requirements to patients and visitors including ordering.
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- Maintains the stock levels of all consumables within the stock room and trolley/s as required for daily operation of the clinic.
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- Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic.
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- Manages the ordering of all stock and consumables for the operation of the clinic.
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- Confirms delivery of stock and cross checks inventory with documentation and forwards monthly stock take to the Purchasing Officer.
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- Maintains Clinical Manager database.
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- Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste.
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- Coordinates collection of blood samples by pathology lab, help spin blood before collection.
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- Participates in Quality Assurance activities as required by the Dialysis Clinic Manager.
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- Ensures/promotes a safe,



secure and healthy working environment to staff and a comfortable safe environment for visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU-28).
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- Engages in internal and external in-service activities to enhance / maintain skills and knowledge.
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Take the first step toward a career that truly matters.

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At Fresenius Medical Care, every team member plays a vital role in improving the lives of patients with chronic kidney disease. We value your unique skills, your dedication to care, and your commitment to making a difference every single day.

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Requirements

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- 2 years' experience in a similar role
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- Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into daily practice
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- Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team
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- Knowledge of Work Health and Safety as it relates to the role within the facility
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- Understanding of the Quality improvement process and risk management obligations
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- Demonstrated skills in food preparation and presentation
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- Office skills, including filing and answering telephone enquiries
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Who We Are.

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At Fresenius Medical Care, we believe in the life-changing power of care. Every day, our people make a meaningful impact on the lives of patients around the world. That's why we put our team members at the heart of everything we do — empowering them with purpose, innovation, and support.

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If you're looking to grow your career in a place where your work truly matters, where advanced medical technology meets compassionate care, and where collaboration drives progress — we're looking for you.

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Fresenius Medical Care is a global leader in dialysis and chronic kidney disease care, united by a shared commitment to improving patient outcomes and quality of life. Join us in building a healthier future — because caring takes all of us.

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Creating a future worth living. For Patients. Worldwide. Every day.

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We are proud to be an equal opportunity employer, fostering a diverse and inclusive workplace where everyone can thrive. Learn more about our about our values here.

📌 Office Patient Assistant (Canberra)
🏢 Fresenius Medical Care
📍 Canberra