Location: Toowoomba, Australia Experience: 3+ Years Contract Type: B2B Contract Work Mode: Onsite Employment: Full-Time
n
Job Summary
n
We are looking for a Deskside Support Engineer – L1 with 3+ years of hands-on IT support experience to provide onsite technical support to end users.
n
Key Responsibilities
n
n
- Provide L1 support for desktops, laptops, printers, mobile devices, and peripherals .
n
- Troubleshoot Windows OS, Microsoft 365, hardware, software, LAN, Wi-Fi, and VPN issues.
n
- Perform basic Active Directory support.
n
- Manage tickets, document resolutions, and meet SLA requirements.
n
- Support device deployment, asset management, onboarding/offboarding .
n
- Escalate complex issues to L2/L3 teams.
n
- Provide skilled and customer-focused end-user support.
n
n
Requirements
n
n
- 3+ years of relevant Deskside/Desktop/IT Support experience .
n
- Diploma/Bachelor's in IT, Computer Science, or related field.
n
- Good knowledge of Windows, Microsoft 365, Active Directory, and networking fundamentals .
n
- Experience with IT ticketing systems.
n
- Strong troubleshooting and communication skills.
n
- Must have valid Australian work rights/visa.
n
- IT certifications such as CompTIA A+, ITIL, or Microsoft are a plus.
n
- Must be available for a Full-Time B2B contract .
n