Job Description

Great chance to build your career within the Health Industry!

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Flexible working arrangements including the option of compressed work weeks

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Salary sacrifice (up to $15,900)

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Salary range $67,275 - $72,450

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Who are we?

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AusHealth are an Australian owned health and wellbeing charity that provides services, products and consultation for researchers, workplaces, hospitals, and healthcare.

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With the profits made from our workplace safety services and billing resolutions, we fund ground-breaking medical research conducted right here in Australia.

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How will I help?

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We are seeking a self-motivated and pro-active individual to join our team based at our Brisbane office.

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What will my day to day look like?

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Over a rotating roster, your responsibilities include, but are not limited to the following:

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- Liaising with patients, Medical Consultants, and external organisations relating to hospital fees and charges (face to face at one of our client hospitals, or over the phone).
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- Meet patients in the hospital to obtain financial consent, relevant admission & private health insurance paperwork to collect fees.
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- Assisting with the resolution of account queries for patients and Health funds.
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- Provide exceptional customer service through building and maintaining effective relationships.
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- Maintain Confidentiality of patient records.
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- Ensure all contractual requirements, Privacy and ACCC/ASIC Debt Collection Guidelines are adhered to.
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What do I need?

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To be successful in this role, you will have:

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- Prior experience in a similar healthcare role (desirable, but not essential).
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- Excellent interpersonal and communication skills.
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- Exceptional organisation and time management.
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- An understanding of private health insurance cover and associated processes (desirable).
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- Excellent computer literacy skills with proficiency in the MS Office suite (essential).
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- Resilience in having challenging conversations and ability to empathise with vulnerable customers including those facing hardship.
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- Ability to work collaboratively with a multi-disciplinary team.
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- Ability to problem solve and negotiate.
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- High level of accuracy and attention to detail.
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So, why join us?

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- Increased take-home pay with access to salary sacrifice, as part of a Charity
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- Access to Salary Packaging and Novated Leasing
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- Support for your success including industry leading on-the-job training and personal development
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- Support to attain competencies in performing the PLO role
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- Being an integral part of assisting our Scientific Research into Cancer and Diabetes
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Appointment to this role is conditional upon the provision of a National Police Check, a satisfactory pre-employment drug and alcohol screening, eligibility to live and work in Australia and maintenance of your vaccination history. It is a requirement of this role that you are and remain fully vaccinated against COVID-19.

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No Agencies or Agency representations thank you.

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Company Overview

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AusHealth are an Australian-owned health and wellbeing charity, providing services for workplaces, hospitals and health care services with the profits funding ground-breaking medical research.

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