Incident & Problem Lead - ServiceNow & ITIL Expert (New South Wales)

Incident & Problem Lead - ServiceNow & ITIL Expert (New South Wales)

14 Sep
|
Infosys
|
New South Wales

14 Sep

Infosys

New South Wales

Infosys Sydney is seeking an Incident and Problem Coordinator to oversee logging in ServiceNow, lead investigations into major incidents, and manage SLAs and KPIs. You will be the SPOC for Problem Management, drive PIRs, coordinate cross-functional teams, and contribute to knowledge management and continuous improvement.

This hybrid role requires 4+ years in incident/problem management, with solid ITIL, networking, cloud, and data-analysis skills.

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📌 Incident & Problem Lead - ServiceNow & ITIL Expert (New South Wales)
🏢 Infosys
📍 New South Wales

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