Job Description

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- Lead a passionate team committed to delivering exceptional member experiences
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- Drive lending growth whilst building strong community connections to help members achieve their goals
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- Grow a successful local business while making a genuine difference in your community
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At IMB Bank, we believe banking is about people. Every day, we help our members achieve important life milestones, whether that's buying a home, growing a business, saving for the future, or improving their financial wellbeing.

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We're looking for a customer-focused Branch Manager who combines strong lending expertise with proven leadership capabilities. As a key member of our Retail Network leadership team, you'll create an outstanding customer experience, support your team to succeed, and help grow our presence within the Canberra community.

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About the Role

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This is a hands-on "lender leader" role where you'll be responsible for growing a successful local business by leading a high-performing team while making a genuine difference in your community. Responsibilities include:

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- Drive lending growth, build referral networks and create exceptional member outcomes
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- Managing the loan process from completing loan interviews, processing applications through to assessment and approval
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- Being prepared to serve member needs how they want to engage with IMB; including local face to face members, digitally driven interactions and phone calls.
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- Generating new lending opportunities through proactive business development activities
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- Leading, coaching and developing a small team to achieve lending, deposit, service, business and employee growth objectives
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- Creating a positive, customer-focused culture that helps more members achieve home ownership
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- Proactively identifying opportunities to support members and small businesses with lending and broader banking solutions
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- Building relationships with members, referral partners, local businesses and community networks
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- Managing day-to-day branch operations and ensuring compliance with regulatory and risk requirements
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- Working collaboratively with colleagues across the broader IMB network to deliver positive outcomes for members
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About You

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You are a relationship builder, lending specialist and people leader who is passionate about helping members succeed.

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- Proven experience in achieving lending growth and writing and managing residential home loans from application to settlement
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- Leadership experience with a strong track record of coaching, motivating and developing teams
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- Experience within banking, financial services, or a customer-focused environment
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- A genuine passion for customer service and building long-term relationships
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- Strong business development and networking skills
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- Excellent communication and interpersonal skills
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- A proactive approach to identifying opportunities and supporting business growth
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- Sound understanding of operating within a regulated environment.
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Why IMB?

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For more than 145 years, IMB Bank has been helping our members and communities be better off. As a member-owned organisation, we're committed to creating positive experiences for our members while supporting our people to grow and thrive. Perks include:

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- Great training and onboarding
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- Genuine career pathways and professional development opportunities
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- A supportive culture that promotes diversity, inclusion and wellbeing
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- Designated wellbeing days
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- Friendly and collaborative team environment
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- Product concessions
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- Purchased annual leave
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📌 Branch Manager; Canberra City
🏢 Imb Bank
📍 Canberra