E1 is a SaaS tender management platform connecting builders with subcontractors and suppliers. We are seeking a Customer Experience & Retention Lead to guide our CX team, stay close to customers, and drive retention initiatives powered by data and AI.
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You will own churn drivers across Builder, Subbie and Supplier segments, translate insights into action, and collaborate with Product, Marketing and RevOps to enhance the customer experience at scale.
📌 Customer Experience & Retention Lead -- Player-Coach (Victoria)
🏢 E1 (AU / NZ)
📍 Victoria
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