Customer Service Representative - Bowral

- Supportive team environment with great career pathways
- Part-time opportunity, working withinbusiness hours withno weekends
- Banking experience not required, excellent training provided

Are you ready to start a rewarding career in banking? As aCustomer Service Representative,you will join our teamin providing great service and support to IMB Customers in relation to their financial needs. This is a part-time position, 24 hours per week,working afternoon shiftsTuesday-Friday (6 hours each day) at our Bowral branch.

About the role

- Having conversations and interactions with customers via all channels, including face to face, phone and onlineand helping them with their banking and insurance needs and enquiries
- Exploring new opportunities to find the right financial solutions that may improve their position
- Using various technologies, systems and digital platforms
- Cash handling, balancing and administrative duties
- Working with your Branch Manager and team to collectively achieve the goals and objectives
- Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures.

About you

- Experience in customerservice, in any industry, and an interest in financial services
- Available for afternoon shiftsTuesday to Friday
- Cash handling experience and an accurate eye for detail




- A learning mindset and ambition to build a career in the banking industry
- An aptitude for technology and proficient in MS Office programs/apps
- Honesty and integrity and take pride in diligently following procedures and policy in a regulated financial environment
- A versatile approach in the workplace, can take initiative, prioritise work and problem solve to complete daily work requirements
- A genuine desire to help people, work directly with customers as well as work with and support a team
- The willingness to travel within the region as required for training or staff relief.

About IMB

We are proud of our 145-year history helping members achieve their financial goals. As a member-owned bank, we’re focused on delivering great experiences, trusted service, and innovative solutions that make banking easier. An award winning and growing organisation, we’ve donated more than $13 million through our Community Foundation to over 1100 projects in the communities in which we live.

IMB Benefits include:

- A supportive culture that actively promotes inclusion and the wellbeing of our employees
- Competitive remuneration
- Product concessions
- Paid parental leave
- Purchased leave options
- Study assistance
- Genuine investment in your learning and skilled growth.

Applications close 20 September 2026.

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📌 Customer Service Representative - Bowral
🏢 Imb Bank
📍 Bowral