Vocus is seeking a Customer Success Manager to lead delivery and governance for a major Federal Government account. You will act as the primary operational liaison, coordinating with customers, internal teams and external partners to ensure service excellence and contractual alignment.
Ideal candidates have 5+ years in customer success, ITIL familiarity, strong communication and stakeholder management. The role is hybrid in Canberra with flexible schedule and opportunities to influence outcomes
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📌 Federal Government CSM: Service Delivery & Outcomes Champion (Canberra)
🏢 VOCUS
📍 Canberra
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