- Discovery (including Cloud Discovery) - Must have
- Service Mapping (Tag-based Service Mapping) - Must Have
- Event Management
- CMDB implementation, governance, and maintenance
- Robust stakeholder management and communication skills
- Hands-on experience in implementing and supporting ServiceNow ITOM solutions

Good to Have

- Vulnerability Response (VR)
- ServiceNow Security Operations experience

Certifications

- ServiceNow Certified System Administrator (CSA) - Mandatory
- Certified Implementation Specialist (CIS) - Preferred

Candidate Profile

The ideal candidate should have:

- Strong hands-on experience in ServiceNow ITOM implementation and support
- Expertise in CMDB health, governance, and CSDM adoption
- Experience with Discovery, Service Mapping, and Event Management
- Ability to engage effectively with both business and technical stakeholders
- Proven track record of delivering high-quality outcomes in enterprise ServiceNow environments

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📌 Servicenow ITOM SME (Melbourne)
🏢 XPT Software
📍 Melbourne