Job Description

Business Development & Account Manager - Full time - Newcastle

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At itison, we believe life is about the experience.

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We connect 1.7 million members with the best local experiences, create world-class events of our own, and donate thousands of experiences to local charities every year.

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We've built a strong, market-leading business in Scotland, and Newcastle is an exciting part of our future growth. That makes this a great opportunity for someone who wants to join an established brand, make their mark locally, and help shape what comes next.

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We're looking for a commercially minded Business Development & Account Manager to join our City Team and help grow our Newcastle and Northeast business.

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The role would suit someone who knows how to build strong relationships, spot opportunities, and turn them into long-term growth. You might already work in sales, partnerships, hospitality, hotel operations, leisure, or another commercially focused role where earning trust and driving revenue go hand in hand.

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A network across food and drink, spas or hotels would be a real advantage. Restaurant connections would be especially valuable.

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What you'll be doing

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Our City Team is at the forefront of delivering growth for itison, responsible for sourcing and negotiating an incredible range of experiences in our local areas- from standout hotel stays and Michelin-starred dining to the best new spa and leisure experiences.

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Your initial focus will be on developing new business across Newcastle and the Northeast. As your pipeline grows, your role will evolve into a mix of recent business and account management, growing existing partnerships while continuing to bring in great new ones.

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You'll play a key role in identifying the best businesses to work with, growing local relationships, and creating opportunities that deliver value for both our partners and itison.

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What's the role?

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- Building a strong pipeline through outreach, networking, meetings, and smart prospecting
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- Developing relationships with decision‐makers across hospitality and leisure businesses
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- Turning first conversations into long‐term partnerships
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- Growing existing accounts by spotting new opportunities and shaping ideas around their goals
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- Using market knowledge, research, and commercial judgement to identify the best opportunities for itison
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- Making the most of your time by combining scheduled meetings with high‐quality drop‐ins
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- Working to targets across new business, account growth, and other key performance metrics
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Key skills & traits

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We're looking for someone who is commercially sharp, proactive, and strong at building trust. You'll likely bring:

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- Experience in business development, B2B sales, partnerships, account management, or transferable experience from hospitality, hotel operations, leisure, or related sectors
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- A track record of building relationships and turning opportunities into results
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- Confidence speaking to business owners,



operators, and senior decision‐makers
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- Strong commercial instincts and the ability to spot what will work for both the partner and the customer
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- Excellent written and verbal communication
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- Resilience, sound judgement, and confidence handling objections and negotiations
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- A diligent, organised approach and the ability to manage your own time and pipeline effectively
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- A good understanding of hospitality and the commercial considerations that matter to operators
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- Energy, drive, and a genuine appetite to grow a market
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Location and travel

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The role will initially be remote, before moving to our Newcastle city centre office.

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You'll spend a lot of time out meeting businesses and venues across Newcastle and the Northeast, along with regular visits to our Glasgow HQ.

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To do this role, you'll need to be flexible, hold a full driving licence, and have your own transport.

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The salary and benefits package:

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- Salary £30k - £35k+ commission depending on experience (OTE up to £45k)
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- Private Health Care
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- Employee AssistanceProgramme
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- Salary exchange smart pension scheme
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- 15% itisondiscount and 50% discount at allitison-owned venues
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- Enhanced maternity/paternity
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- Learning grant
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- Lunchtime Pilates classes
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- Holiday-buy scheme
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- Birthday day off
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- Home & Tech scheme
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- Paid company socials
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- Free tickets to our major events (Drive-In Movies,GlasGLOW, and more to come)
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- Charity day – paid time offto volunteer for a charity of your choice
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- Fantastic work environment and the best equipment to do your job
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📌 Business Development & Account Manager - Newcastle (New South Wales)
🏢 itison
📍 New South Wales