Amazon Web Services Australia Pty Ltd seeks a senior Transformation Leader to own end-to-end CX programs across APJC. You will guide contact center modernization, sales transformation, and end-to-end customer journey redesign, collaborating with AWS teams, customers, and partners.
You will travel 50%+ to client sites, shape CX roadmaps, and partner with executives to secure investments and measurable outcomes across multi-year programs.