Job Description

Our Client

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Our client is a major NSW Government-owned utility responsible for essential infrastructure and services across Greater Sydney.

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The organisation is undertaking a significant long-term infrastructure investment program spanning major asset upgrades, network renewal, growth infrastructure and operational improvement.

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This is an opportunity to work within a large, complex delivery environment where your analysis will help improve how major infrastructure programs, delivery partners and operational processes work together.

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About The Role

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We are seeking two experienced Business Analysts to support project and operational improvement initiatives within a major infrastructure delivery environment.

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You will investigate how current processes, contractual arrangements, stakeholder interfaces and delivery models operate in practice.

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The focus is on getting into the detail, identifying what is slowing delivery down and turning complex findings into practical recommendations for senior stakeholders.

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This role will suit a hands-on Business Analyst who is confident facilitating workshops, mapping processes, conducting gap and root cause analysis and working across complex stakeholder groups.

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- Position: Business Analyst x 2
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- Rate: $800-$900 per day + super
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- Location: Parramatta and other Sydney sites as required
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- Working Arrangement: 3 days office | 2 days WFH
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- Start: ASAP, subject to checks
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- Contract: Until 29 January 2027
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- Extension: Possible
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- Hours: 40 hours per week
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- Checks: Police check and 2 references
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Key Responsibilities

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- Analyse current operational and project delivery processes to identify gaps, duplication, bottlenecks and improvement opportunities
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- Gather qualitative and quantitative information from stakeholders, documentation and operational data
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- Lead discovery sessions, workshops and stakeholder interviews
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- Map current-state and future-state processes, workflows and stakeholder interfaces
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- Perform gap analysis and root cause analysis across complex delivery environments
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- Define and document business requirements, process requirements and improvement opportunities
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- Review delivery models and contractual obligations to understand responsibilities, dependencies and performance issues
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- Clarify roles, responsibilities, hand-offs and accountabilities across internal and external stakeholders
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- Assess governance arrangements and identify areas of unnecessary complexity or role ambiguity
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- Translate complex analysis into practical, evidence-based recommendations
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- Develop process maps, requirements documentation, reports and decision-support materials
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- Work closely with project teams, operational stakeholders, subject matter experts and delivery partners
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- Facilitate agreement on proposed process improvements and future ways of working
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- Support solution evaluation, implementation planning and business readiness activities
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- Track actions, risks, dependencies and agreed outcomes arising from analysis
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- Prepare concise executive reports, presentations and recommendations for senior stakeholders
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About You

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You are an experienced Business Analyst who can quickly understand complex operating environments and confidently engage stakeholders from frontline teams through to senior leadership.

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You Will Ideally Bring

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- 5-7+ years of Business Analyst or Senior Business Analyst experience
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- Strong experience in process analysis, gap analysis and process improvement
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- Proven current-state and future-state process mapping capability
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- Experience working across complex project or operational delivery environments
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- Strong workshop facilitation, discovery and requirements elicitation skills
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- Demonstrated stakeholder management experience, including senior stakeholders
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- Strong analytical, problem-solving and root cause analysis capabilityExperience identifying process duplication, bottlenecks, governance issues and unclear accountabilities
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- Ability to convert complex information into explicit recommendations and actions
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- Strong executive report writing and presentation skills
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- Experience reviewing contractual obligations, commercial interfaces or delivery models
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- Confidence working autonomously across multiple stakeholder groups
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- Experience within utilities, construction, infrastructure or major capital projects will be highly regarded
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- Exposure to alliance contracting, NEC contracts or major infrastructure delivery models will be highly regarded
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- BPMN, Lean, Six Sigma or similar process improvement knowledge will be advantageous
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- Relevant tertiary qualifications or business analysis certification such as IIBA will be advantageous
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- Permanent residency, Australian citizenship or a valid long-term Australian work visa with unrestricted working rights
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- Ability to complete required police and reference checks
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- As a mandatory requirement for this contract role, applicants are kindly asked to complete a compliance check and upload their work rights verification at www.charterdiligence.com.au/portal. Incomplete submissions may not be considered. If you have any questions or need assistance with the process, please don't hesitate to contact our team—we're here to help.
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Charter Diligence is an equal-opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals, regardless of their background. Join us and be part of a team that is shaping the future of the industry.

📌 Business Analyst x 2 | NSW Government (New South Wales)
🏢 Charter Diligence
📍 New South Wales