Job Description

The Business Support Officer is responsible for contributing to and delivering accurate and timely administrative and financial office activities, and a welcoming, helpful service to residents, guests and contractors. The Business Support Officer supports the activities of the Village Manager and promotes an inviting, comfortable climate, providing a professional service, and a positive experience for residents, guests and team.

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Key responsibilities

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Provide support and work collaboratively with the Village Manager in managing day-to-day Village operational activities, queries, planned events and the team

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Contribute to the implementation of resident services aligned with the Village strategy through active engagement of the local community and assist with organising and delivering promotional and ad-hoc activities, campaigns, special events, meetings and functions, communications and all associated tasks

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Accurately maintain CRM databases and associated registers

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Provide front of house reception duties including answering calls and assistance to residents, families, visitors, contractors and the team

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Assist with administrative processes and reports associated with residents, resident committees, villas and/or units, databases, the scheduling and delivery of associated resident services, including entry and exit of residents

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Assist with monitoring and managing office resources and provide general administrative assistance

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Proactively record resident requests/issues into relevant systems to enable responsiveness and resolution

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Uphold confidentiality and discretion to the highest standard in all dealings and communications within and regarding the Village, the residents and team members

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Create and promote a welcoming feeling for residents, their families and team members during orientation & thereafter promoting a culture of community, service and kindness within a supportive environment

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Ensure reception is well organised and contains relevant materials/information for residents and guests to ensure an exceptionally helpful experience and an immaculate aesthetic for the Village

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Assist the village manager by providing high-level business support in finance tasks; including accounts payable and receivable, debtor and creditor account enquires, bank-related transactions, filing & archiving, understanding and assisting with end of month processes (EOM)

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Maintain contractor compliance & licensing documentation to ensure it is up to date and on file in accordance with WH&S; requirements

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Report on progress against objectives to the Village Manager

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Adhere to, promote and contribute to improving the company's systems, policies and procedures

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Demonstrate collaborative, positive relationships within the team and with residents

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About you

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Minimum Year 12 education or equivalent and 2 years' experience in office administration and reception

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Certificate II in Business Administration is desirable

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A sound knowledge of accounts receivable/payable, petty cash and other relevant finance transactions or a willingness to be trained in these processes

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Demonstrated customer-centric philosophy combined with an ability to "get things done"

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Competent computer skills, specifically MS Office, CRM and XERO systems

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Demonstrated high standards of accuracy, accountability, integrity and care

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Demonstrated ability to work as an effective team member within a multi-disciplined environment

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Personable (relatable) demeanour with a calm measured approach

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Readiness to learn new skills and systems and support team as needed in the implementation of new systems, models and procedures

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Demonstrated interpersonal sensitivity, empathy and strong communication skills to build rapport and stakeholder engagement

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Positive organisational and problem-solving skills to achieve client and business outcomes

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First Aid certificate with CPR

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Provision of a satisfactory national police check, and right to work check

📌 Business Support Officer (Queensland)
🏢 The Village Retirement Group
📍 Queensland