Job Description

Courtyard by Marriott Murdoch is seeking an experienced and energetic Operations Duty Manager to join our leadership team.

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This is a hands-on operational leadership role responsible for ensuring the seamless day-to-day operation of the hotel across Front Office and Food & Beverage. As the property's Manager on Duty, you will lead from the front, deliver exceptional guest experiences, support team development, and drive operational excellence across the hotel.

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About the Role

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As the Operations Duty Manager, you will act as the hotel's Manager on Duty and Guest Relations Manager, overseeing daily operations while ensuring the highest standards of service, safety, compliance, and team performance.

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You will be responsible for managing guest relations, resolving operational challenges, supporting financial outcomes, and leading teams to deliver an exceptional experience from arrival through to departure.

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Key Responsibilities Operational Leadership

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Oversee daily Front Office and Food & Beverage operations

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Ensure smooth hotel operations and exceptional guest service delivery

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Complete Duty Manager operational checklists and daily reporting

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Guest Experience

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Act as the primary escalation point for guest concerns and service recovery

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Lead guest satisfaction initiatives and monitor guest feedback

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Conduct guest interactions, VIP engagement, and table touches

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Lead, coach, and develop Front Office and Food & Beverage associates

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Conduct daily briefings and motivate teams to achieve service excellence

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Support recruitment, onboarding, training, and cross-training initiatives

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What We're Looking For Essential Experience

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Previous experience in a Duty Manager, Operations Manager, Assistant Manager, or Hotel Leadership role

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Strong operational experience across both Front Office and Food & Beverage

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Experience leading teams in a hotel, resort, or premium hospitality environment

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Proven ability to manage guest issues and deliver exceptional service recovery

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Strong understanding of hospitality compliance, food safety, and WHS requirements

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Skills & Attributes

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Outstanding leadership and people management skills

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Excellent communication and interpersonal abilities

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Strong problem-solving and decision-making capability

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Ability to remain calm and effective under pressure

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Highly organised with excellent multitasking skills

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Commercial mindset with a focus on service and profitability

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Adaptable and willing to work a rotating roster, including evenings, weekends, and public holidays

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Desirable Qualifications & Systems Experience

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Experience with Opera PMS (Micros Opera)

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Experience with Shiji, IRIS POS, or similar hospitality systems

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Responsible Service of Alcohol (RSA)

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Approved Manager Certification (or ability to obtain)

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First Aid Certificate

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Barista and beverage service experience

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At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

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Marriott International, Inc. is a leading global hospitality company with nearly 6,000 properties in 120 countries. Marriott International reported revenues of more than $14 billion in the US financial year 2015. Founded by J. Willard and Alice Marriott and guided by Marriott family leadership for nearly 90 years, the company is headquartered in Bethesda, Maryland, USA.

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Our core values make us who we are. As we change and grow, the beliefs that are most important to us stay the same—putting people first, pursuing excellence, embracing change, acting with integrity and serving our world. Being part of Marriott International means being part of a proud history and a thriving culture.

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We Put People First

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"Take care of associates and they will take care of the customers."

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This is our founder's philosophy and it has made Marriott International a great place to work for more than 85 years. Our people first culture has consistently earned us awards and recognition around the globe. Giving associates opportunities to grow and succeed is part of the company's DNA.

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Our dedication to the customer shows in everything we do.

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Marriott's reputation for superior customer service dates back to J. Willard Marriott's original goal for his business: "valuable food and good service at a fair price." We take pride in the details—every day, in every destination worldwide.

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Innovation has always been part of the Marriott story.

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The Marriott family helped shape the modern hospitality industry. We're driven to continually challenge the status quo and anticipate our customers' changing needs with new brands, new global locations and new guest experiences.

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We Act with Integrity

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How we do business is as important as the business we do.

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We hold ourselves to uncompromising ethical and legal standards. This extends to our day-to-day business conduct, our employee policies, our supply chain policies, our environmental programs and practices,



and our commitment to human rights and social responsibility.

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We Serve Our World

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Our "spirit to serve" makes our company stronger.

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We support the communities where we live and work. Marriott International focuses on five global social issues: poverty alleviation, the environment, community workforce development, the wellbeing of children, and global diversity and inclusion.

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Source: this is an extract from the company's own website.

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Marriott International, Inc. is a leading global hospitality company with nearly 6,000 properties in 120 countries. Marriott International reported revenues of more than $14 billion in the US financial year 2015. Founded by J. Willard and Alice Marriott and guided by Marriott family leadership for nearly 90 years, the company is headquartered in Bethesda, Maryland, USA.

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Our core values make us who we are. As we change and grow, the beliefs that are most important to us stay the same—putting people first, pursuing excellence, embracing change, acting with integrity and serving our world. Being part of Marriott International means being part of a proud history and a thriving culture.

n

We Put People First

n

"Take care of associates and they will take care of the customers."

n

This is our founder's philosophy and it has made Marriott International a great place to work for more than 85 years. Our people first culture has consistently earned us awards and recognition around the globe. Giving associates opportunities to grow and succeed is part of the company's DNA.

n

Our dedication to the customer shows in everything we do.

n

Marriott's reputation for superior customer service dates back to J. Willard Marriott's original goal for his business: "positive food and good service at a fair price." We take pride in the details—every day, in every destination worldwide.

n

Innovation has always been part of the Marriott story.

n

The Marriott family helped shape the modern hospitality industry. We're driven to continually challenge the status quo and anticipate our customers' changing needs with new brands, new global locations and new guest experiences.

n

We Act with Integrity

n

How we do business is as important as the business we do.

n

We hold ourselves to uncompromising ethical and legal standards. This extends to our day-to-day business conduct, our employee policies, our supply chain policies, our environmental programs and practices, and our commitment to human rights and social responsibility.

n

We Serve Our World

n

Our "spirit to serve" makes our company stronger.

n

We support the communities where we live and work. Marriott International focuses on five global social issues: poverty alleviation, the environment, community workforce development, the wellbeing of children, and global diversity and inclusion.

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Source: this is an extract from the company's own website.

📌 Duty Manager (Melville)
🏢 Courtyard by Marriott Perth, Murdoch
📍 Melville