Deliver exceptional visitor experiences at Cape Conran while working in one of Victoria's most stunning coastal environments. Join Parks Victoria to support tourism, manage bookings, and help connect people with nature.

- Work in a spectacular coastal location within Cape Conran Coastal Park.
- Combine customer service with a passion for tourism, nature and conservation.
- Flexible casual role with opportunities to build experience in park operations.
- See our Careers Page for more information what we can offer

About Parks Victoria

At Parks Victoria, we're passionate about connecting people with nature and protecting some of Victoria's most treasured landscapes. We're looking for enthusiastic and customer-focused Customer Service Officers to join our team at Cape Conran, one of Victoria's most iconic coastal destinations.

We offer:

- Meaningful work that supports communities, visitors, and the workplace.
- A collaborative and supportive team culture.
- Opportunities to build skills across customer service, tourism, and park operations.
- A unique coastal work environment in beautiful East Gippsland.
- The chance to help create memorable experiences for visitors exploring Victoria's parks.

The Prospect

As a Customer Service Officer, you'll be the welcoming face of Parks Victoria at Cape Conran, providing front-line visitor support and delivering exceptional customer experiences. You'll assist visitors with information, bookings, accommodation and camping enquiries, retail sales, and general orientation to the park, helping ensure every visitor enjoys a safe and memorable experience.

Working as part of a dedicated team, you'll contribute to the smooth operation of commercial facilities and visitor services while supporting the management of one of Victoria's most popular natural destinations. This is an excellent opportunity for someone who enjoys working with people, thrives in a dynamic environment, and wants to combine customer service with a passion for the outdoors and conservation.

Key Responsibilities





- Deliver customer service and visitor support activities, including visitor information, bookings, and orientation services.
- Provide clear and professional verbal and written communication to a diverse range of visitors and stakeholders.
- Work collaboratively as part of a team to deliver safe, high-quality visitor experiences.
- Use initiative and sound judgement to resolve operational issues and iden tify opportunities for improvement.
- Engage positively with members of the public, volunteer groups, and park users.
- Represent Parks Victoria professionally and positively in all interactions.
- Take responsibility for the quality, accuracy, and timeliness of your work.
- Contribute to a safe, respectful, and inclusive workplace culture.

About You

You are a customer-focused professional who enjoys helping people and creating positive visitor experiences. You thrive in a team environment, communicate confidently with people from diverse backgrounds, and take pride in delivering high-quality service. You are reliable, adaptable, and able to use your initiative to solve problems while maintaining a strong commitment to safety and professionalism.

You'll bring:

- A current driver's licence.
- Strong customer service, communication, and interpersonal skills.
- Experience working with customers, visitors, community members, or stakeholders in a service-focused setting.
- The ability to work effectively as part of a team and contribute to a positive workplace culture.
- Sound judgement and problem-solving skills, with a focus on continuous improvement.
- A commitment to safety, accountability, and delivering excellent customer experiences

Application Close date: Sunday 27th of September 2026

Employment Requirements

Parks Victoria is committed to child safety and has zero tolerance for child abuse and all forms of harm to children, in accordance with the Victorian Child Safe Standards. All prospective employees to undergo a National Police Record Check and Working with Children Check prior to commencing employment.

Applications close Sunday 27 September 2026 at 11.59pm

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📌 Customer Service Officer (Casual) (East Gippsland Shire)
🏢 State Government Of Victoria, Australia
📍 East Gippsland Shire