Job Description

Customer Service Officer (Multiple Opportunities)

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Location: Western Suburbs

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Duration: ASAP – November 2026/ January 2027/ February 2027

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Hours: 24 or 38 hours per week

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Rate: $39.68 per hour + super

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The Prospect

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We are looking for experienced Customer Service Officers to join our client, a local council in Melbourne's western suburbs, across multiple temporary opportunities through to February 2027. This is a great opportunity for someone who enjoys working with the community, thrives in a busy customer-focused environment and is confident handling a high volume of enquiries across both face-to-face and telephone channels. You will be part of a supportive team, helping residents and customers access the information and services they need while delivering a high standard of customer service.

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Key Responsibilities

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- Provide friendly and professional customer service across Council's customer service counter and contact centre.
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- Manage a high volume of inbound enquiries while maintaining service standards and a strong focus on customer satisfaction.
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- Respond to customer enquiries and resolve complaints where possible, or identify suitable options and solutions.
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- Provide accurate information in line with Council policies, procedures and service standards.
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- Process payments and provide cashiering services as required.
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- Work collaboratively with internal teams to ensure customers receive the right information and support.
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Key Criteria

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- Substantial experience working in a fast-paced, high-volume inbound call or contact centre environment.
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- Previous customer service experience, ideally within local government.
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- A broad understanding of local government services and processes.
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- Previous cashiering or payment processing experience.
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- Strong communication and interpersonal skills.
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- The ability to remain calm, professional and solutions-focused when dealing with challenging customers.
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- A genuine commitment to providing a positive customer experience.
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📌 Customer Service Officer (Victoria)
🏢 Public Sector People
📍 Victoria