Job Description

About the role
n We are seeking a Hotel Guest Service Attendant to join the Belmo Group team in Brisbane. This is a part-time or casual position based at The Royal Albert Hotel in Brisbane QLD 4000. As a Guest Service Attendant, you will be the welcoming face of our organisation, responsible for delivering exceptional customer service and ensuring every guest has a memorable experience. This role is fundamental to maintaining our reputation for hospitality excellence and plays a key part in creating positive first impressions for all visitors and guests.

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Key responsibilities

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Greeting guests with warmth and professionalism upon arrival, ensuring they feel welcomed and valued

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Providing accurate information about facilities, services, and local attractions to enhance the guest experience

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Managing guest inquiries and requests promptly and courteously, resolving issues with a solutions-focused approach

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Processing check-ins and check-outs efficiently while maintaining accuracy in records and documentation

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Assisting with concierge services, including restaurant reservations, transport arrangements, and activity bookings

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Maintaining a clean, organised and welcoming front office environment

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Handling guest complaints with empathy and discretion, escalating matters where necessary

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Supporting the broader front office team to ensure seamless day-to-day operations

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Providing recommendations and personalised service that encourage repeat visits and positive reviews

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What we're looking for

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Proven experience in hotel front office as a guest service agent

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Excellent communication skills with the ability to engage with diverse guests and colleagues

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Strong interpersonal abilities and a genuine passion for delivering outstanding customer service

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Proficiency with front office reservations systems and booking platforms, with a willingness to learn new technologies

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Flexibility and adaptability in a fast-paced environment, with the ability to manage multiple tasks

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Problem-solving mindset with the capacity to remain calm and professional under pressure

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Attention to detail and accuracy in record-keeping and administrative tasks

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A positive attitude and team-oriented approach to work

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Relevant hospitality qualification or certification is desirable but not essential if you have strong relevant experience

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What we offer

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At Belmo Group, we are committed to creating a supportive and engaging workplace. We offer:

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Competitive remuneration aligned with industry standards

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Flexible part-time working arrangements that fit your lifestyle

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Opportunities for professional development and advancement within our growing organisation

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A collaborative team environment where your contributions are valued and recognised

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Access to staff discounts and benefits across our facilities and services

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A positive workplace culture that prioritises employee wellbeing and satisfaction

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Ongoing training and support to help you succeed in your role

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About us

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Belmo Group is a leading hospitality and tourism organisation dedicated to delivering exceptional guest experiences. With a commitment to excellence, integrity, and innovation, we create memorable moments for our guests whilst fostering a agile and inclusive workplace for our team members. We pride ourselves on our personalised service, attention to detail, and unwavering dedication to hospitality. Our culture celebrates teamwork, continuous improvement, and a genuine passion for making our guests feel welcome and valued. Join us and be part of an organisation where your work truly makes a difference.

📌 Hotel Guest Service Attendant (Queensland)
🏢 Belmo Group
📍 Queensland