Insignia Financial is seeking a Service Experience & Optimisation Manager to lead the frontline technology support function and drive service transformation across the business. You will manage a team of Technology Analysts, modernise support services with knowledge management, automation and self-service, and partner with Technology to resolve recurring issues.
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You will champion data-driven insights to continuously improve employee experiences, processes and communications, while aligning with
📌 Service Experience Lead - IT Support Transformation (Victoria)
🏢 Insignia Financial
📍 Victoria
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