Head of Customer Service — Scale & Delight Operations (Waverley)

Head of Customer Service — Scale & Delight Operations (Waverley)

14 Sep
|
BioPak
|
Waverley

14 Sep

BioPak

Waverley

BioPak is seeking a Head of Customer Service in Sydney to lead a high-impact, hands-on operation. You will manage a ~50-person team across Australia and the Philippines, setting transparent standards and continuously improving the customer experience.

The role focuses on building strong foundations, removing friction, and delivering a reliable, scalable service. You will evolve toward automation, partnerships, and broader service strategy over time.

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📌 Head of Customer Service — Scale & Delight Operations (Waverley)
🏢 BioPak
📍 Waverley

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