Job Description

We are currently looking for a customer focused Customer Accounts Officer to join the National Shared Services Centre located at our head office in Parramatta, NSW to provide support to our East Coast business partners.

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This role is instrumental in performing the day-to-day task of account management and collections within the centralised credit function which is a part of the National Shared Services Centre.

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This is a full-time, fixed term contract position ending March 2027 working Monday to Friday in our Parramatta office.

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In your new role, you will be:

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- Handling a high volume of collection calls to assigned customer base
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- Negotiating the collection of outstanding balances which have fallen into arrears
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- Proactively identifying and escalating risks to the Collections Manager
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- Monitoring and reporting in real time of payment deterioration
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- Ensuring all customer accounts have a valid credit application on file
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- Ensuring customer credit claims are recorded and managed through to conclusion
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- Managing customer orders within assigned credit limits
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- Generating, reviewing, and distributing various reports
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- Flexible in your approach with workdays and working hours
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- Collaborative with the Sales Function to resolve matters that may delay payment
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- Utilising a diary system to ensure strict follow-up with internal and external customers
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- Assisting the Collections Manager as required
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This role is a great fit for you, if you have:

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- Have a minimum 1-3 years' experience in a collections / recovery role
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- Are experienced in managing a high value and volume customer portfolio
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- Exhibit strong and effective time and diary management skills and experience
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- Can deliver remarkable customer service and exceptional recovery results
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- Possess a high level of resilience and adaptability to changing situations
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- Have utilised SAP in previous employment
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About Heidelberg Materials

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With more than 4,000 employees across 300 sites , we have an extensive production and logistics network across Australia .

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We think global and act local - we benefit from global research and development enhanced by national collaboration to offer a comprehensive range of high-quality concrete, aggregates , road base, sand and asphalt products . We also produce a wide range of sustainable and recycled construction materials for civil construction and infrastructure projects .

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We are driven by excellence and high performance and together we will shape Australia's construction materials industry building a legacy for generations to come .

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Heidelberg Materials is an equal chance employer , and we welcome people from all walks of life . We encourage applications from Indigenous Australians , people with disability, those from diverse cultural backgrounds , and the LGBTQI+ community .

📌 Customer Accounts Officer - Parramatta
🏢 Heidelbergmaterials
📍 Parramatta