Job Description

Apply for Fleet Customer Service Officer at City of Gold Coast in Carrara, QLD, AU. This Full time on site position offers great opportunities for career growth.

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Full Time Fixed Term (until 30th June 2027) | 9-day fortnight | 36 hours per week Salary: From $79,016 to $84,656 per annum plus Superannuation

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Position Brief - Fleet Customer Service Officer

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About the team Fleet Services plays a critical role in ensuring the City's extensive fleet of vehicles, plant and equipment are safe, reliable and available to support service delivery across the organisation. The team is committed to maintaining high standards of safety, compliance, operational performance and customer service while delivering cost-effective solutions for the City.

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About the role

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As a Fleet Customer Service Officer, you'll be the first point of contact for customers and internal stakeholders requiring fleet maintenance and support at our Carrara depot. You'll play an key role in keeping Fleet operations running smoothly by coordinating maintenance requests, supporting our workshop teams and ensuring work is accurately recorded and progressed through our maintenance systems. You'll work closely with Fleet teams, customers and external suppliers to deliver timely, cost-effective and high-quality outcomes, while also contributing to continuous improvement across our maintenance processes and systems.

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We're looking for people who have: We're looking for a customer-focused and organised professional who enjoys working in a busy operational environment and can effectively balance competing priorities.

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You will have

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- Demonstrated experience in customer service, administration, service coordination or a similar operational environment.
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- Excellent communication and interpersonal skills, with the ability to confidently engage with customers, internal teams and external suppliers.
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- Strong organisational skills, with the ability to manage multiple requests and competing priorities.
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- High attention to detail and accuracy when entering, maintaining and managing information in business systems.
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- Demonstrated ability to identify issues, develop practical solutions and follow tasks through to completion.
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- Experience using maintenance management, work order or enterprise systems - highly regarded
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- A proactive approach to continuous improvement, with the ability to identify and implement opportunities to improve processes and service outcomes.
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- The ability to work collaboratively as part of a busy team while also managing tasks independently.
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Be part of shaping the Gold Coast's future The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia. We care about being the most flexible government organisation in Australia.

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We have a range of benefits to help you create the right balance:

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- 9-day fortnight
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- Flexible work arrangements to suit your lifestyle, including hybrid/work from home options, flexible working hours and locations
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- Personal and career development courses
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- Access to 350+ fitness facilities through Fitness Passport
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- 4 free confidential counselling sessions a year for you or an immediate family member
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- 1 free nutritionist and financial advice session per year
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We pride ourselves ... We're committed to creating a diverse workplace and inclusive culture. We take pride in people who align with our high-performance principles. We believe that the diverse makeup of our workforce reflects the community we serve. We welcome applications from people of all backgrounds, experiences and identities, and encourage candidates to discuss any support or adjustments they may need throughout the recruitment process.

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Closing Date Sunday 13th September 2026 /11:59pm AEDT

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Our selection process may include a one‐way video interview via Criteria, a face‐to‐face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre‐employment medical reviews and drug and alcohol testing.

📌 Fleet Customer Service Officer at City of Gold Coast
🏢 City Of Gold Coast
📍 City of Gold Coast