Job Description

Duties will include, but are not limited to:

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- Booking appointments for patients following care navigation ensuring patients access the most appropriate services within the practice
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- Scanning and workflowing incoming correspondence within the clinical system
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- Dealing with general enquiries from patients and prioritising the management of these
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- Dealing with repeat prescription orders and prescription queries
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- Managing your time and workload efficiently
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- Assisting with the smooth running of clinics and surgeries
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- Providing help and advice to all visitors to the surgery and the building
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- Registration of recent patients to the Practice
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- Process patients change of address and contact details within the clinical system
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- Dealing with tasks that clinicians may assign to you in an effective and timely manner
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- Covering colleagues shifts in the event of sickness or annual leave
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- Effective communication between staff, the practice, patients and other agencies
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- Understanding and implementation of the practice protocols and procedures
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- Carrying out the daily tasks set for you by the Office Manager
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- Attending training and staff meetings as required
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- Supporting with other reasonable duties as required
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- Follow the practices Infection Prevention & Control policies and protocols
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