Job Description

Learning & Development Officer | ERP Transformation | Design and deliver learning across a major TechnologyOne program.

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- Join a major TechnologyOne ERP transformation within a leading local government organisation.
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- Design and deliver learning to approximately 900 employees.
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- Gain end-to-end L&D; exposure, including instructional design, eLearning, facilitation and hypercare.
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About the Company

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Our client is a leading local government organisation undertaking a significant, multi-year TechnologyOne ERP transformation. They are looking for an experienced Learning & Development Officer to join the program and play a hands-on role in preparing approximately 900 employees for the successful adoption of a new ERP platform.

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Working across the full learning lifecycle, you will contribute to Training Needs Analysis, design and build learning content, co-facilitate training, support go-live and provide ongoing capability support throughout the program. This is a varied role that will suit an L&D; qualified who enjoys being hands-on, creative and close to the learner experience.

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Key Responsibilities

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- Participate in Training Needs Analysis workshops and identify learner requirements across multiple functional areas.
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- Develop role-based learning journeys, learning materials and training resources.
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- Design and build eLearning using Articulate Rise, including SCORM content for LearnUpon.
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- Create Quick Reference Guides, instructional videos, instructor-led materials, pre-work and knowledge checks.
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- Localise TechnologyOne learning content to reflect organisational processes and ways of working.
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- Work closely with Subject Matter Experts to validate content and minimise rework.
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- Support the publishing and maintenance of learning content across LearnUpon and the intranet.
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- Co-facilitate and independently deliver instructor-led and flipped classroom training.
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- Support train-the-trainer, manager activation and capability-building sessions.
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- Deliver hypercare drop-ins, targeted clinics and refresher sessions following go-live.
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Skills and Experience

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- Experience in Learning & Development, instructional design, training or learning delivery, ideally within a technology or transformation environment.
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- Experience designing and developing engaging learning content across multiple formats.
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- Hands-on experience with Articulate Rise highly regarded.
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- Experience developing SCORM/eLearning content and working with an LMS.
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- Strong facilitation and presentation skills, with the ability to adapt delivery to different audiences.
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- Experience developing QRGs, instructional videos, facilitator guides and other learning resources.
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- Experience supporting an ERP, technology implementation or organisational transformation will be highly regarded.
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Key Benefits

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- Play a hands-on role in a high-profile TechnologyOne ERP transformation.
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- Work across the full learning lifecycle from design through to go-live and hypercare.
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- Build valuable ERP and transformation experience.
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We welcome applicants of all backgrounds, including people with disability, Aboriginal and Torres Strait Islander peoples, and those from culturally diverse backgrounds.

📌 Learning & Development Officer (Williamstown)
🏢 MAYDAY Recruitment Group - Winner Outstanding Agency 2023
📍 Williamstown