Job Description

Join the Department of Transport and Main Roads (TMR) as a Senior Operations Officer (AO5) based in Mackay. In this full time, temporary role (19 October 2026 – 25 June 2027, with possible extension), you will supervise a small team and work with stakeholders to deliver passenger and school transport services.

n

Some of your responsibilities will include

n

n
- Supervising a small team and liaising with a range of stakeholders to enable the delivery of passenger and school transport products, systems, and services.
n
- Delivering frontline customer service including managing complaints and providing advice to customers and stakeholders on legislation, policy, and operational delivery.
n
- Managing the delivery of the School Transport Assistance Scheme at a local level and contribute to the regulation of the passenger transport industry.
n




- Monitoring office and data systems to ensure accountability and sound governance while supporting the team to work within legislative frameworks.
n
- Building and maintaining effective working relationships with industry and stakeholders including proactively contacting service partners in relation to the management and reporting of natural disasters and other emergency situations.
n
- Monitoring performance under service contracts with particular emphasis on compliance and operational delivery.
n

n

Applications to remain current for 12 months.

n

Job Ad Reference: QLD/699418/26

n

Closing Date: Thursday, 17 September 2026

n

Occupational group

n

Administration

📌 Senior Operations Officer (Mackay)
🏢 Department of Transport and Main Roads
📍 Mackay