Location: Sydney

Contract

Must-Have Skills:

- Solid SQL knowledge
- Unix Shell Scripting
- REST API experience

Key Clarification

- Experience with TLM should not be considered a mandatory constraint .
- Candidates with strong SQL, Unix Shell Scripting, REST API, and L3 Support experience should be considered, even if they do not have direct TLM experience. TLM exposure remains highly desirable.

Role Overview

We are seeking an experienced TLM Support Engineer - L3 Prod Support to provide application support, monitoring, incident management, and operational stability for the Transaction Lifecycle Management (TLM) platform. The role involves supporting trade processing workflows, investigating production issues, collaborating with business and technology teams, and ensuring smooth transaction processing across financial systems.

Required Experience

- 3 to 5 years of experience in Application/Production Support.
- Experience supporting TLM (Transaction Lifecycle Management) applications.
- Knowledge of trade lifecycle processes in Capital Markets,



Investment Banking, or Treasury domains.
- Experience in incident, problem, and change management.

Key Responsibilities

- Monitor and support TLM production environments.
- Investigate and resolve transaction processing failures and reconciliation issues.
- Analyze application logs, system alerts, and batch processing failures.
- Perform root cause analysis (RCA) and implement preventive measures.
- Handle L2/L3 support activities and participate in on‑call support rotations.
- Collaborate with business users, operations teams, and development teams to resolve issues.
- Support system upgrades, releases, and production deployments.
- Create and maintain support documentation, SOPs, and knowledge articles.
- Ensure compliance with SLAs and operational procedures.

Preferred

- ITIL Framework
- Control-M, Autosys, or similar scheduling tools

#J-18808-Ljbffr

📌 TLM Support EngineerProd Support (Sydney)
🏢 Ampstek
📍 Sydney