Qantas Airways in Sydney's Mascot Head Office seeks a Manager Business Improvement - Contact Centres to lead the CC&R; quality assurance program, using data and AI-enabled capabilities to identify risks and opportunities, and to drive continuous improvement across multi-channel customer interactions.
In this highly cooperative role, you will partner with operational leaders to deliver initiatives that lift customer experience and compliance, manage multiple projects, and champion innovation
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📌 Manager, AI-Driven Improvement for Contact Centre (Sydney)
🏢 Qantas Airways
📍 Sydney
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