Primary Details

Time Type: Full time

Worker Type: Employee

Senior Claims Officer - Marine Claims

Location: Open to any QBE office locations nationally

12-month fixed term contract

Hybrid opportunity, happy to talk flexibility

The Opportunity

We currently have an prospect for an experienced Senior Claims Officer to join our Marine Claims team. As a Senior Claims Officer, you will play an integral part of our Speciality Claims business by taking pride in delivering an exceptional customer experience at every touchpoint. You are self-motivated, with a keen attention to detail, capable of maintaining high standards during times of change and resilient when facing challenges.

About QBE

- At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
- We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
- What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your New Role

The role will see you proactively managing a portfolio of technical Marine claims, ensuring that quality customer service is provided. You will handle Marine claim classes such as Cargo, Commercial Hull, Direct Pleasurecraft,



Marine Liability along with duties and responsibilities as required in support of the wider Marine and Leadership team.

You will also:

- Support coaching and development of claims officers in the marine claims team from a technical perspective.
- Interact professionally with insured claimants, legal representatives, and brokers, ensuring high-quality customer service and strong relationships.
- Ensure compliance with statutory and service standards, including privacy guidelines.
- Manage claims proactively from notification to resolution, utilizing appropriate specialists for efficient settlement outcomes.
- Accurately determine and communicate indemnity decisions in a timely manner, following company policies, industry standards, and legislation.
- Properly document claims management and outcomes and negotiate settlements effectively.
- Focus on continuous improvement, developing technical expertise, and participating in professional development and training.

About you

- Extensive experience in marine claims handling with strong technical and policy interpretation skills.
- Proven ability to manage a diversified portfolio, including working with loss adjusters, solicitors, and expert consultants.




- Understanding and application of the General Insurance Code of Practice.
- Proficient in PC literacy, word processing, and spreadsheet applications, with excellent communication and time management skills.
- Strong analytical and problem-solving abilities, maintaining a professional approach to claims handling.

Benefits

- ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
- Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- Life Leave, supporting the life events we all experience, leaving your annual leave for rest

Awards & Recognition

- 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our program
- 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
- Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

Skills

Analytical Thinking, Case Management, Claims Administration, Communication, Critical Thinking, Customer Service, Data Privacy, Insurance Policies, Intentional collaboration, Liability Analysis, Managing performance, Negotiation, Risk Assessments, Sound Judgment, Stakeholder Management

Application Close Date: 18/09/ :59 PM

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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📌 Senior Claims Officer- Marine Claims (Melbourne)
🏢 Qbe Insurance
📍 Melbourne