Job Description

MAYDAY Recruitment is partnering with a globally recognised leader in travel insurance and assistance services, seeking confident and customer-focused Customer Service Consultants to join their Brisbane CBD Contact Centre team.

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Why You'll Love This Opportunity

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- Join a globally recognised insurance and assistance provider with a solid reputation in the market
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- 6-month full-time contract with an immediate start available
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- Brisbane CBD location, conveniently located close to public transport
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- $38.89 per hour + super, paid weekly
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- Rotating roster between 6:00am-8:00pm on weekdays and 6:00am-4:00pm on weekends
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- Opportunity to win awards and competitions
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- Weekend coverage approximately 1 weekend in 4, working either Saturday or Sunday
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- Comprehensive training and hands-on support to set you up for success
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- Laptop and all required equipment provided
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What You'll Be Doing

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You'll be part of a busy Contact Centre team supporting customers throughout their travel journeys. No two conversations will necessarily be the same, so you'll need to combine excellent customer service with empathy,



problem-solving and strong attention to detail.

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Your day to day will include:

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- Handling inbound customer enquiries with professionalism and genuine empathy
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- Assisting customers who may be experiencing stressful or unexpected situations, including breakdowns, vehicle support or insurance-related queries
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- Navigating multiple systems simultaneously while maintaining attention to detailRecording customer interactions accurately and maintaining high service standards
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What We're Looking For

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We're looking for people who genuinely enjoy helping others and can bring a calm, caring and solutions-focused approach to every conversation.

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You'll bring:

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- Previous call centre or phone-based customer service experience is highly regarded
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- Confidence navigating multiple systems while speaking with customers
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- Excellent communication and active listening skills
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- Demonstrated empathy and the ability to handle sensitive, emotional or difficult conversations
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- Excellent attention to detail and accuracy
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📌 Customer Service Representative (Queensland)
🏢 MAYDAY Recruitment Group - Winner Outstanding Agency 2023
📍 Queensland