The Department of Transport and Planning in Melbourne seeks a Team Leader – Customer Relationships to lead a team handling complex customer enquiries and administer the Victorian Accessible Parking Permit scheme. You will mentor staff, coordinate workloads and drive service improvements.
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Responsibilities include policy guidance, managing complaints, stakeholder liaison, and data analysis to enhance customer experience while ensuring compliance with policies and laws.
📌 Customer Relationships Team Lead (Williamstown)
🏢 Department of Transport and Planning
📍 Williamstown
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