Job Description

At Tennis Australia, we're creating a more playful world through tennis - for everyone. From grassroots to Grand Slams, tennis brings people together, inspires communities, and builds champions on and off the court.

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We're a team of imaginative and passionate people who believe in the power of sport to make a difference.

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Want y our chance to make a mark on a world-class, record-breaking event? We are hiring for a Senior Experience Designer to join our event operations team to deliver the Australian Open 2027. This is a full-time fixed-term contract until March 2027. As this is a seasonal role, we require full availability and flexibility across the summer months, December - February. If you're ready to help us serve up real impact, we'd love to hear from you!

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We're committed to reflecting the communities we work and play in. We strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQI+ individuals, people with disability, and people from culturally diverse backgrounds.

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About the role

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Reporting to the Customer Experience & Design Strategy Manager, you will take priority AO27 experiences from early concept through to live delivery. Working closely with internal teams and external partners, you will present evidence-based recommendations, balancing customer experience with commercial, technical and operational constraints. During the Australian Open, you will also conduct on-the-ground research to understand how live services perform and identify opportunities for future improvement.

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- designing app and web experiences from wireframes through to high-fidelity UI
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- mapping current and future-state patron journeys across digital and physical touchpoints
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- facilitating workshops and co-design sessions with cross-functional teams
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- translating service concepts into clear requirements and blueprints; and planning and conducting user research and usability testing.
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About you

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You're an enthusiastic designer who blends creativity with systems thinking. You thrive in collaboration and know how to get things done in cross-functional teams. You have:

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- 5+ years of UX, service, or product design experience
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- Strong stakeholder engagement and facilitation skills
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- A standout portfolio of user-centric design work to showcase
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- Advanced Figma proficiency and a keen visual eye
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- Experience designing for accessibility and inclusion
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- Strong communication skills and a collaborative mindset
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- An understanding of Agile and Lean practice
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- Preparedness to be flexible regarding working hours and arrangements relating to work associated with Tennis Australia
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What's to love?

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- Career development with a range of formal education and on the job training opportunities
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- Tickets to the Australian Open
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- Monthly health & wellbeing activities with access to CorePlus Pilates
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- Onsite gym, tennis facilities & free onsite car parking
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- A range of discounts from our sponsorship partners
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We will be reviewing applications as they are received.

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Tennis Australia is committed to providing a safe environment for all tennis participants, including children and young people. It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child-safety.

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We believe playing makes life better and we are always on the lookout to talented people to join our team and help us create a playable world through tennis.

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Even if we are not currently advertising the position that you are looking for today, we may be tomorrow. There are a number of ways that you can keep up-to-date with recent opportunities as they happen.

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We encourage you to create a profile and register for our job alerts, as well as follow Tennis Australia on LinkedIn to stay up to date on the latest news and opportunities.

📌 Senior Experience Designer (Victoria)
🏢 Tennis
📍 Victoria