Fetch is seeking a Customer Operations Lead for Claims in Sydney. You'll lead the Customer Operations team, ensure high-quality care during pet treatment and claims, and partner with Product and Engineering to fix journeys with human + AI workflows.
The role combines leadership and hands-on operations, with hybrid work (3 days in Sydney) and equity. You'll build playbooks, set standards, and scale a high-trust, high-velocity function that protects customer outcomes.
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📌 Claims Customer Ops Lead — Hybrid + Equity Sydney (Australia)
🏢 Hatch
📍 Australia
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