Job Description

Job Description

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This is a unique opportunity to work across three distinctive Hilton properties, including the recent Hilton Palm Cove Resort & Spa. You'll join a collaborative Commercial team, gain exposure to a broad mix of groups and events, and have the opportunity to grow your career with one of the world's leading hospitality companies.

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Job Description

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This is a unique opportunity to work across three distinctive Hilton properties, including the new Hilton Palm Cove Resort & Spa. You'll join a collaborative Commercial team, gain exposure to a broad mix of groups and events, and have the opportunity to grow your career with one of the world's leading hospitality companies.

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If you are commercially minded, highly organised and passionate about creating exceptional customer experiences, we would love to hear from you.

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Responsibilities

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- Manage group, conference and event enquiries from initial contact through to contracting and operational handover.
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- Build strong client relationships and convert enquiries into confirmed business.
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- Prepare proposals, contracts, group summaries and detailed Banquet Event Orders.
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- Coordinate accommodation, catering, room setup, audiovisual requirements, billing and special requests.
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- Support tour series, Asian market and school group business.
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- Conduct hotel site inspections and confidently showcase our facilities.
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- Maintain accurate booking and customer information across Delphi and Hilton systems.
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- Track contracts, deposits, rooming lists and key booking deadlines.
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- Work closely with operational departments to ensure all group and event requirements are clearly communicated.
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- Identify opportunities to upsell, generate repeat business and maximise revenue across the three hotels.
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Qualifications

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- Previous experience in hotel sales, groups, events or a similar coordination role is preferred.
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- Strong administration, organisation and attention to detail.
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- Confident written and verbal communication skills.
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- A customer-focused approach with the ability to build strong relationships.
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- Ability to manage multiple priorities and meet tight deadlines.
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- A proactive, positive attitude and ability to work independently and as part of a team.
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- Experience with Delphi, OnQ or similar hotel systems would be advantageous.
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- Japanese language skills are highly desirable.
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📌 Sales Coordinator (Cairns Regional)
🏢 Hilton
📍 Cairns Regional