Job Description

Robertson Barracks, Darwin | Defence Base Services

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Lead a Team. Drive Operations. Deliver Exceptional Service.

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Ventia is seeking a capable and people-focused Mess Manager to lead the daily operations of a busy Defence hospitality facility at Robertson Barracks.

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This is more than a hospitality management role. We're looking for a leader who can inspire teams, drive operational excellence, maintain high compliance standards and build strong relationships with Defence personnel and key stakeholders. You'll be responsible for creating a positive customer experience while ensuring the facility operates safely, efficiently and in line with contractual requirements.

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If you're an experienced supervisor or operational leader who enjoys leading people, improving processes and making a real impact within a dynamic environment, we'd love to hear from you.

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About The Role

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Reporting to the Hospitality & Catering Manager, you'll oversee the day-to-day running of the mess facility, ensuring quality service delivery across dining, bar and function operations.

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Leading a team of hospitality professionals, you'll be responsible for maintaining service standards, managing resources, supporting compliance activities and fostering a culture of accountability, teamwork and customer service excellence.

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Key Responsibilities

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- Lead and support a high-performing team to deliver exceptional service outcomes.
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- Manage daily operations, ensuring service delivery meets contractual and operational standards.
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- Coordinate workforce planning,



rostering and coverage requirements.
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- Build strong relationships with Defence personnel and key stakeholders.
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- Drive a positive safety culture and ensure compliance with SHEQ requirements.
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- Oversee food safety, HACCP compliance and quality assurance processes.
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- Manage stock control, inventory activities and ordering requirements.
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- Monitor operational performance and identify opportunities for continuous improvement.
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- Coordinate functions and events from planning through to delivery.
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- Complete cash handling, reconciliations and reporting activities to required standards.
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- Maintain a secure, secure and professional facility environment.
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About You

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You are a confident leader who enjoys bringing teams together to achieve operational goals. You lead by example, communicate effectively and thrive in environments where no two days are the same.

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You'll Bring

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- Demonstrated experience leading and developing frontline teams.
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- Strong operational management and organisational skills.
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- Experience managing competing priorities whilst maintaining high standards.
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- The ability to influence,



engage and build relationships with a broad range of stakeholders.
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- Sound problem-solving skills and a continuous improvement mindset.
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- Strong financial and administrative capability, including reporting, reconciliations or stock management.
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- A commitment to safety, compliance and quality outcomes.
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- Previous experience within hospitality, catering, accommodation, facilities management, retail, Defence support services or similar operational environments.
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Qualifications & Requirements

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- We value leadership, operational excellence and a positive attitude. If you're the right fit for the role, we'll provide the training and support needed to gain any role-specific qualifications and certifications.
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Why Join Ventia?

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At Ventia, we help keep Australia's Defence bases operating at their best. You'll join a supportive team environment where your leadership will directly contribute to service excellence and Defence capability.

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We Offer

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- Career development opportunities within one of Australia's leading essential services providers.
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- A supportive and inclusive team culture.
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- The opportunity to lead an important operation supporting Defence personnel.
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- Meaningful work with a strong focus on people, safety and continuous improvement.
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Find Your Further.

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At Ventia, we're proud to create opportunities for our people to grow, develop and build rewarding careers. Discover how far your leadership can take you and find your further with Ventia.

📌 Mess Manager (Palmerston City)
🏢 Ventia
📍 Palmerston City