Level 2 SaaS Customer Support Specialist - Hybrid & Perks (Victoria)

Level 2 SaaS Customer Support Specialist - Hybrid & Perks (Victoria)

14 Sep
|
Schoolbox Pty
|
Victoria

14 Sep

Schoolbox Pty

Victoria

Schoolbox Pty is seeking a Level 2 Customer Support Specialist to join our Infrastructure & Support team. You will own the Level 2 queue, troubleshoot complex issues across the Schoolbox platform and partner products, and act as an escalation point for customers and teammates.

You'll collaborate with Product, DevOps, School Engagement and Customer Success to improve processes, create documentation, and mentor junior staff while delivering exceptional service to schools using our SaaS platform.

#J-18808-Ljbffr

📌 Level 2 SaaS Customer Support Specialist - Hybrid & Perks (Victoria)
🏢 Schoolbox Pty
📍 Victoria

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