Head of Customer Operations & Claims (New South Wales)

Head of Customer Operations & Claims (New South Wales)

14 Sep
|
Hatch
|
New South Wales

14 Sep

Hatch

New South Wales

Fetch is seeking a Customer Operations Lead to head the claims and treatment support team. You will establish operating rhythms, coach the team, and design end-to-end journeys across humans, AI, and vets. The role partners with Product and Engineering to drive improvements with robust judgment and fairness.

The position is Sydney-based with hybrid options, offering competitive Series A salary plus meaningful equity, and a supportive culture with strong emphasis on customer outcomes.

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📌 Head of Customer Operations & Claims (New South Wales)
🏢 Hatch
📍 New South Wales

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