Officeworks is seeking a strategic and customer-obsessed Continuous Improvement Manager to lead transformational initiatives across our Customer Contact Centre, enhancing the customer experience, improving operational efficiency and shaping the future of our service delivery.
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Reporting to the Head of Customer Operations, you will identify opportunities across end-to-end journeys and drive a robust CI roadmap with automation, AI, self-service, and partnerships to deliver value and resolve complex
📌 Customer Experience Transformation Lead (CI & AI) (Victoria)
🏢 Officeworks
📍 Victoria
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