Job Description

Set in the heart of the Hunter Valley, Elysia Wellness Retreat offers guests a unique opportunity to unwind, reconnect, and experience true rejuvenation. As part of our commitment to exceptional service and a deeply nurturing guest journey, we're seeking a passionate and guest-focused Front Office Supervisor to join our team on a full-time basis.

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Step into a key leadership role at Elysia Wellness Retreat, where you'll support the Front Office Manager in overseeing daily operations, guiding a high-performing team, and shaping a guest journey defined by care, calm, and professionalism. This is your opportunity to lead with purpose, inspire meaningful service, and play a key part in delivering the warm, wellness-focused experience that sets Elysia apart.

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Key Responsibilities Include:

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- Assisting in the daily leadership of the Front Office team to deliver warm, seamless guest service from arrival to departure.
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- Creating a welcoming environment that aligns with the retreat's values of wellbeing and genuine care.
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- Coaching and mentoring team members to grow their skills, confidence, and service delivery.
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- Handling guest feedback with empathy and professionalism, ensuring quick and thoughtful resolutions.
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- Overseeing front office operations including bookings, reporting, and daily procedures.
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Shift Details (subject to change):

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- Rotating roster across Monday to Sunday
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- Shift times scheduled within 7:00am to 11:00pm
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- Immediate start available
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To be successful you will require the following experience:

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- 2+ years' experience in a front office or guest-facing role, ideally with supervisory responsibilities.
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- A natural leader with strong people skills and a supportive, team-first mindset.
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- Exceptional written and verbal communication skills, complemented by a calm and professional presence.
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- A guest-first approach and passion for delivering meaningful, personalised service.
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- Experience with front office systems and knowledge of trust accounting processes.
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- Flexibility to work a rotating roster, including weekends and public holidays.
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- An interest in health, wellness, or spa environments is highly regarded.
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Benefits and Perks Offered:

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At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you'll enjoy a rewarding package designed to support your qualified growth, wellbeing, and work-life balance:

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- Career Growth : Learning and development programs to boost your career.
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- Exclusive Hotel Deals : 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
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- Global Perks : International accommodation discounts across our hotel brands .
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- Retail Rewards : Cashback and discounts at 400+ top retailers in AU/NZ.
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- Experiences : Discounted entertainment and activities.
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- Banking and Insurance : Exclusive health insurance offers and workplace banking benefits .
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- Wellness Boost : EAP and tailored wellness support
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Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

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Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.

📌 Front Office Supervsior (Mount View)
🏢 Minorinternational
📍 Mount View