Job Description

Customer Service Operator - Call Taker & Dispatcher

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Customer Service Operator – Call Taker/Dispatcher (Communications Centre)

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$32.05 perhour + 25% casual loading + shift allowances | Fast-paced, meaningful work in a supportive healthcare team in Noble Park North

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Be the voice behind the scenes. Support real patients, real-time.

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We're seeking confident, clear communicators with strong customer service instincts to join our Communications Centre at Noble Park North. This is a role that is flexible with the option of casual, part-time or full-time for the right candidate.

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You'll coordinate the non-emergency transport of patients across Victoria — working with hospitals, aged care services, patients and road crews to make sure every journey runs safely and smoothly.

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If you're reliable, resilient, and calm under pressure, this is a career that makes a difference every shift.

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Why You'll Love Working With Us

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Flexible work options – causal employment, to suit flexible lifestyle options.

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Impactful work – you're the first point of contact in a system that helps real people get care

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Great team culture – join a close-knit team where collaboration is key and training is thorough

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Career growth – pathways into dispatch, patient transport operations, and broader healthcare admin

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Transparent pay structure – $32.05 per hour base + 25% casual loading + penalties

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About the Role

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Based in our Noble Park North Communications Centre, you'll be the calm, professional voice linking patients, hospitals, and our road crews. Every shift, you'll manage calls, enter bookings, and ensure smooth dispatch of patient transport.

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It's a fast-paced, rewarding role suited to someone who thrives in a team, enjoys clear processes,



and is passionate about quality customer service in a healthcare setting.

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A current police check is required for this healthcare position.

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What You'll Be Doing

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Answer inbound calls from hospitals, healthcare staff and patients

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Enter bookings accurately using Computer Aided Dispatch software

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Communicating job details with road crews in a calm, clear and confident manner

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Making fast, accurate decisions based on patient needs, timing, and vehicle availability

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Using clinical guidelines to categorise acuity and match the right crew to the job

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Keeping accurate records, logs and shift notes for every job and handover

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What We're Looking For

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Minimum 6 months experience in healthcare, dispatch, bookings, or customer service is required

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Australian work rights are legally required for this position

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Ability to stay calm and professional under pressure

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Excellent verbal communication and a confident phone manner

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Ability to work across a rotating roster including weekdays, weekends, and public holidays

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Bonus: knowledge of healthcare terminology, aged care, or non-emergency transport

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Who We Are

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National Patient Transport (NPT) is one of Australia's largest non-emergency patient transport providers, operating across Victoria, NSW and WA. We deliver over 350,000 safe and compassionate patient journeys each year and are part of ComfortDelGro Australia, one of the world's largest land transport companies.

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We live by our HEART values:
n High Standards | Efficiency | Accountability | Respect | Teamwork

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Diversity & Inclusion

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We proudly support a diverse, inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander peoples, LGBTQIA+ communities, culturally and linguistically diverse groups, and individuals of all abilities.

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What can I earn as a Customer Service Representative

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National Patient Transport (NPT) Group has grown to become one of Australia's leading providers of private non-emergency patient transport by working in partnership with customers and staff. With a large fleet of patient transport vehicles, our demonstrated ability to provide diverse transport options and our team of highly qualified crews, NPT is a leader in the industry.

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NPT provides patient transport services 24 hours a day, 365 days a year. With patient care and safety of the highest priority, NPT pursues continuous improvement in the way we manage our business. NPT's management system is fully accredited to ISO 9001: 2008 & ISO 45001 2018 standards.

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National Patient Transport (NPT) Group has grown to become one of Australia's leading providers of private non-emergency patient transport by working in partnership with customers and staff. With a large fleet of patient transport vehicles, our demonstrated ability to provide diverse transport options and our team of highly qualified crews, NPT is a leader in the industry.

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NPT provides patient transport services 24 hours a day, 365 days a year. With patient care and safety of the highest priority, NPT pursues continuous improvement in the way we manage our business. NPT's management system is fully accredited to ISO 9001: 2008 & ISO 45001 2018 standards.

📌 Customer Service Operator - Call Taker & Dispatcher (Victoria)
🏢 National Patient Transport
📍 Victoria