Hybrid Level 2 Service Desk Technician -- IT Support Pro (City of Gold Coast)

Hybrid Level 2 Service Desk Technician -- IT Support Pro (City of Gold Coast)

14 Sep
|
BITS Technology Group
|
City of Gold Coast

14 Sep

BITS Technology Group

City of Gold Coast

Job Description

BITS Technology Group on the Gold Coast is seeking a client-focused Level 2 Service Desk Technician to join our service team. You will own escalated issues, guide Level 1 colleagues, and help strengthen our internal knowledge base for faster, more consistent resolutions.

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You will work across Microsoft 365, networks, servers, and shared systems, delivering explicit, high-quality documentation and outstanding client experiences. Occasional overtime may be required.

📌 Hybrid Level 2 Service Desk Technician -- IT Support Pro (City of Gold Coast)
🏢 BITS Technology Group
📍 City of Gold Coast

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