St Vincent's Care at Home is seeking a Customer Experience Lead to shape the national MMHCI service by embedding human-centred design across home and digital settings. You will collaborate with operations, clinical design and delivery partners to translate complex requirements into practical service models.
You will lead service design activities, engage diverse stakeholders, and coach teams to adopt participatory methods, improving access, referral pathways and care continuity across funded
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📌 Healthcare CX & Service Design Lead (Melbourne)
🏢 St Vincent's Health Australia
📍 Melbourne
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