Solution Engineer – Amazon Connect / Contact Centre (CCaaS)

A leading technology consultancy is seeking a highly skilled Solution Engineer to design and deliver cloud-native customer experience (CX) platforms using modern AWS technologies.

This is a hands-on engineering role suited to someone who thrives in solution design, development, and delivery, with a solid focus on scalable serverless architectures and customer-engagement platforms.

Opportunity to work on cloud CX solutions in a high-performing technical team.

- $140-170K salary + superannuation
- Remote/Hybrid Flexibility
- Work across complex, enterprise-grade cloud solutions
- Exposure to modern AWS serverless architecture
- Collaborative, high-performing engineering environment
- Must be an Australian OR NZ Citizen

WHO ARE WE?

We are a technology-driven consultancy focused on delivering up-to-date cloud, connectivity, and customer experience solutions. Our approach combines deep technical capability with solid customer outcomes, enabling organisations to transform how they engage with their customers.

Working in a collaborative and agile workplace, our teams design and deliver scalable, secure, and future-ready solutions across complex enterprise environments.

WHAT WILL YOU BE DOING?

- Design and build Amazon Connect-based contact centre solutions using serverless architecture
- Develop backend services, APIs, and integrations across cloud platforms
- Build and support frontend components for agent and customer experiences




- Integrate cloud platforms with enterprise systems (e.g. CRM and business applications)
- Contribute to solution design documentation, testing strategies, and deployment standards
- Provide Level 2 support for production environments, including troubleshooting and root cause analysis
- Collaborate with cross-functional teams to ensure scalability, performance, and security best practices
- Support project delivery, including scoping, timelines, and technical execution
- Contribute to continuous improvement of delivery practices and solution quality
- Designing and building production contact centres
- Extending Amazon Connect with AWS services
- Supporting live environments and troubleshooting issues
- Translating CX requirements into robust cloud solutions
- Strong experience in AWS cloud environments, particularly serverless architecture
- Hands-on experience with Amazon Connect and cloud-based contact centre solutions (CCaaS)
- Experience developing backend services using Node.js, Python, or Java
- Strong understanding of API design and integration (REST APIs)
- Experience with React or modern frontend frameworks
- Exposure to Terraform or serverless deployment frameworks
- Experience integrating with CRM platforms such as Salesforce or Dynamics
- Knowledge of authentication protocols (OAuth, SAML, Cognito)
- Experience working within consulting or client-facing environments

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📌 Amazon Connect Engineer (Melbourne)
🏢 Searchability®
📍 Melbourne