Job Description

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- Competitive base salary + Corporate Bonus
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- Health & Wellness benefits provided + Onsite Parking
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- Flexible Work Options / Hybrid Work Format
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- Excellent leadership, mentoring support with ongoing training & development
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- Work with purpose at a privately-owned company innovating in specialised areas of healthcare and medical devices
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- Location: Port Melbourne, Victoria
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Benefits & Highlights

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- Competitive base salary + Corporate Bonus
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- Health & Wellness benefits provided + Onsite Parking
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- Flexible Work Options / Hybrid Work Format
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- Excellent leadership, mentoring support with ongoing training & development
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- Work with purpose at a privately-owned company innovating in specialised areas of healthcare and medical devices
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- Location: Port Melbourne, Victoria
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With a key focus on customer excellence, you will work in a fast-paced team that requires analytical thinking and meticulous attention to detail in all aspects of the Order To Cash (OTC) cycle.

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Reporting to the ANZ Customer Service Manager, your duties will include; processing and managing customer orders, handling inbound calls from both external customers (hospitals) and internal staff (sales team), managing consignment orders/returns.

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Working in a successful and collaborative team, you will build and cultivate relationships with customers and work closely with local and national Operations and Sales teams, with touch points across the whole business.

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About The Role

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- Order Management including processing orders
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- Good level of understanding of SAP (OTC), or a similar ERP system such as Oracle/JDE
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- Experience within the healthcare, pharmaceutical or medical industries advantageous
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- Strong understanding of reverse logistics (preferred but not essential)
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- Excellent written and verbal communication skills
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- Exceptional customer service skills, with a customer centric mindset
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- Self-motivated, accountable with a positive attitude
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- Intermediate/Advanced level user of MS Office, including Outlook
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- A keen eye for detail with great organisational and planning skills
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- Able to commit to a rotating shift roster - ranging from 8am - 6pm
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- You thrive in a quick-changing environment, and you don't shy away from going the extra mile both for your team and customers
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About You

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- Minimum of 2 years in a Customer Service role required
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- Strong analytical and problem solving skills as you'll be resolving issues with stock/orders/revenue and purchasing etc
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- Proven ability to collaborate across internal teams to resolve issues
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- Good IT proficiency across the Microsoft Office package and ideally SAP or similar systems.
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About Arthrex

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Arthrex is a global medical device company and leader in new product development and medical education in Orthopaedics. With a corporate mission of Helping Surgeons Treat Their Patients BetterTM, Arthrex has pioneered the field of arthroscopy and develops more than 1,000 innovative products and procedures each year. We are a privately held company with a family business culture committed to delivering uncompromising quality to the health care professionals who use our products, and ultimately, the millions of patients whose lives we impact.

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Arthrex Australia & New Zealand is proud to be Great Place to Work® CertifiedTM based on feedback from our dedicated and growing team. We are renowned in our industry for our positive culture, integrity, leadership, and inclusivity.

📌 Customer Service Specialist (Victoria)
🏢 Arthrex
📍 Victoria