Fetch is hiring a Customer Experience & Comms Specialist in Sydney to be the voice of Fetch for customers. You’ll handle onboarding questions, billing issues, and high-stakes conversations, shaping how customers feel about us.
You’ll rewrite clunky processes, fix confusing chat flows, and flag product gaps for the right team. You’ll work across live chat, email, and phone, lead retention conversations, and own complaints end-to-end, collaborating with claims, product, and founders.
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📌 Customer Experience & Comms Specialist — Hybrid + Equity (Sydney)
🏢 Hatch
📍 Sydney