Job Description

Benefits and perks

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- Free café quality coffee, monthly free lunches and a great social scene
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- Excellent Career Progression Opportunities through our proven Pathways structure where your pay increases as you learn more and more!!
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- Many opportunities to earn more in the role with shift allowance available too!
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- Close to Sydney's amazing beaches such as Manly and Dee Why and it's restaurants and café's
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- Free onsite parking
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- Anytime Fitness on ground level
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- Lots of free healthy snacks and fresh fruit
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About the role

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Working in a welcoming, energetic team you will be delivering a quality customer experience via email, phone & live chat. No two calls are the same but you will ensure all customers:

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- Are supported in the latest technology for mobile and unified communications
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- Deliver exceptional customer service that ensures we are constantly maintaining world leading NPS results
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- Ensure that our customers are always kept connected
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- Work closely with Telstra and other major tech vendors
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- Maximise their time connected with basic troubleshooting
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- Use the tools, knowledge and training to deliver imei's products in the most effective way possible.
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This role includes a variety of other responsibilities such as:

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- Perform administrative duties and provide support to all departments
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- Maintain effective communication channels with all departments
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- Maintain relevant, accurate and accessible records of all activities
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imei is passionate about rewarding its people and you will have the opportunity to earn a company bonus when the company reaches its yearly financial goals.

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About you

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Attributes & competencies that we are looking for:

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- Excellent communication and interpersonal skills
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- Problem solving and analytical skills with the ability to work through issues
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- A 'can do' attitude
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📌 Customer Service Specialist (New South Wales)
🏢 imei
📍 New South Wales