Job Description

IT Support Technician (Level 1 & 2) | Managed Services

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MultiTech Technology Groups Pty Ltd is a leading Managed Services Provider (MSP), delivering innovative IT solutions to businesses across Melbourne, Gold Coast, Brisbane, Sydney and Sunshine Coast. We specialise in providing cutting-edge cloud solutions, IT security, business automation, and end-to-end managed IT services for small to medium-sized businesses.

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As a trusted technology partner, we pride ourselves in offering tailored IT support that enhances business efficiency, security, and growth. With a strong focus on professional development, we provide a dynamic and collaborative environment where IT professionals can learn, grow, and advance their careers.

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As we continue to expand, we're looking for a skilled IT Support Technician for a full-time role.

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About the Role

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We're looking for a Level 1 & 2 IT Support Technician who is passionate about technology and customer service. In this role, you'll be responsible for providing technical support to clients both remotely and on-site, troubleshooting hardware and software issues, and ensuring smooth IT operations.

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This is a fantastic opportunity for someone who enjoys working in a fast-paced environment, solving complex IT challenges, and helping businesses make the most of their technology investments.

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Key Responsibilities

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- IT Support & Troubleshooting: Provide remote and on-site support for smalland medium-sized businesses, understanding their unique IT needs and challenges.
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- User Support: Assist end-users with hardware, software, and networking issues, ensuring minimal downtime and maximum efficiency.
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- Windows & Server Management: Work with Windows 10/11, Windows Server, and virtualization technologies to deploy, configure, and maintain IT environments.
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- Microsoft 365 & Cloud Solutions: Support Microsoft 365 (Exchange, SharePoint, OneDrive)



and other cloud platforms to improve business productivity and collaboration.
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- Networking & Security: Configure, manage, and troubleshoot network infrastructure, including VLANs, Wi-Fi, VPNs, firewalls, switches, and routers.
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- Hardware & Software Maintenance: Work with servers, PCs, Macs, iOS, and Android devices, ensuring they function optimally.
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- Client Communication: Build strong relationships with clients by providing clear, professional, and effective communication when explaining technical solutions.
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What We're Looking For

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- 2+ years' experience in Level 1 & 2 IT support (preferably in an MSP or IT services environment).
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- Robust troubleshooting skills and the ability to diagnose and resolve technical issues efficiently.
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- Excellent customer service & communication skills to interact with clients at various technical skill levels.
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- Networking knowledge, including TCP/IP, VLANs, VPNs, and firewall configurations.
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- Experience with network hardware, such as corporate grade routers, switches, Firewall and wireless access points.
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- Expertise in Microsoft 365 administration, including user management, SharePoint management and security settings.
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- Experience with Domain hosting, such as Domain management, DYDNS Setup.
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- Ability to work independently and collaboratively within a team.
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Why Join MultiTech Technology Groups?

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- Supportive Work Environment – Work with a team of skilled professionals who are passionate about technology and innovation.
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- Competitive Salary Package – We offer a great remuneration package based on experience and skills.
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- Diverse IT Exposure – Work with a broad range of technologies, industries, and business environments.
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Requirements

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- Minimum 2 years of IT support experience in the IT industry.
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- A valid Australian driver's licence (for on-site client visits).
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- Full Australian working rights.
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📌 IT Support Technician (Level 1 & 2) | Managed Services (Victoria)
🏢 MultiTech IT Solutions
📍 Victoria