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Senior Passenger Attendants and Passenger Service Supervisors - Dubbo Station

Organisation/Entity: NSW Trains

Job category: Call Centre & Customer Service

Job location:

Dubbo, NSW, AU, 2830

Job reference number: 108461

Employment type: Permanent Full-Time

Salary range: $1441.35-$1594.35

You want to help deliver safe reliable journeys for millions of people.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In these roles, you'll work as:

As a Senior Passenger Attendant, you’ll support onboard team members to deliver a safe, professional, and positive passenger experience. You'll be the point of contact and assist in resolving passenger enquiries and situations requiring additional support. You’ll oversee onboard buffet operations, assist with ticket transactions, and support the Passenger Service Supervisor in maintaining safety, operational, and emergency procedure standards onboard.

For more information on this position view the Senior Passenger Attendant role description

As a Passenger Service Supervisor, you’ll lead and support the onboard team while overseeing customer service, train safety, security, operational performance, and emergency procedures. You’ll provide ongoing coaching, guidance, and support to ensure team members are equipped to deliver safe, professional, and exceptional passenger experiences, while consistently demonstrating NSW TrainLink’s values and behaviours in every interaction.

For more information on this position view the Passenger Service Supervisor role description

Location and Roster





All roles are based at Dubbo Depot and will require to travel across regional NSW with overnight stays required for some travel routes and rosters.

All roles work to a 14-day rotating roster that can include weekends and public holidays, plus additional hours where required.

You may be added to a candidate talent pool aimed at filling current and future role vacancies at Dubbo Station within the next 18 months. If a role arises over this period, a talent team member may contact you about progressing through

- You have experience in a frontline customer environment, you have the ability to tailor your communication style to a diverse range of individuals, ensuring sensitivity to the needs of others when providing transparent and accurate instructions.
- You can collaborate and work towards a common purpose and goals within a team and communicate openly with your team members, other stakeholders and leaders.
- You are resilient and adept at handling challenging situations with minimal guidance. You take initiative and can work in a fast-paced operational environment.
- For the Passenger Service Supervisor roles, you’re experienced in managing and developing people by setting clear expectations for team roles and responsibilities, coaching and developing individual team member’s capabilities, providing support and feedback, and promoting a shared sense of purpose amongst the team.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

At NSW TrainLink,



we help connect passengers all over NSW and beyond. Our intercity and regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories.

Our services support thriving regional communities and economies by helping people access the things that are important to them and by bringing visitors to our stunning regions.

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits , like our award-winning flexible and hybrid work options.

This is an in-person, on-site role.

For permanent positions in the NSW Public Sector, you need to be an Australian Citizen or Permanent Resident. To be considered for these roles you must be 18 years of age. Applicants will need to completemerit-basedselection activities and will be subject to satisfactory medical, drug & alcohol and criminal record checks as part of the selection process.

For more information about this role, please contact .

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. VisitSupporting Aboriginal people orSupporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.

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Transport acknowledges the Aboriginal people of the country on which we work, their traditions, culture and a shared history and identity. We also pay our respects to Elders past and present and recognise the continued connection to country.

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📌 Senior Passenger Attendants and Passenger Service Supervisors - Dubbo Station
🏢 Nsw Public Service Commission
📍 Dubbo