- Deliver on-site and remote ICT support across MDHS locations
- Install, configure and support end-user devices and clinical workstations
- Troubleshoot incidents and service requests in line with SLAs
- Support device deployment, upgrades and lifecycle activities
- Assist with system migration and integration into GRHA environments
- Maintain asset records and technical documentation
- Provide customer-focused support to clinical and corporate staff
- Support MDHS's transition from LMSS into the GRHA IT environment
- Collaborate with the Grampians Health Service Desk, System Administrators, MDHS ICT staff and external vendors
- Contribute to service performance, service integration and digital uplift in a healthcare environment
Requirements
- Relevant tertiary qualification in IT, computer science, networking, or equivalent industry experience with recognised certifications (e.g. Microsoft, Cisco, VMware)
- Experience in desktop support or field services roles
- Strong knowledge of Windows, M365, Azure and endpoint technologies
- Demonstrated expertise in network infrastructure, including LAN/WAN, firewalls, VPNs, load balancing, and multi-site environments
- Proven problem-solving skills with a proactive approach
- Excellent communication and stakeholder engagement capabilities
- Ability to work independently in a regional, multi-site environment
- Current driver’s licence and willingness to travel
- Satisfactory police records check
- Immunisation clearance
- Working with Children check and/or NDIS Worker Screening Check
- Willingness and ability to wear PPE when required
Core Competencies
Demonstrates expertise in ICT support, including installation, configuration, and troubleshooting of end-user devices and clinical workstations. Proficient in network infrastructure management and customer-focused service delivery in a healthcare environment.
Highest-signal resume keywords
- Desktop Support
- Network Infrastructure Management
- Windows Operating System
- M365 and Azure
- Problem-Solving Skills
Hard Skills
- ICT Support
- End-User Device Configuration
- Incident Troubleshooting
- System Migration
- Technical Documentation
- Asset Management
- Service Level Agreements
- Clinical Workstation Support
- Device Deployment
- Lifecycle Management
Soft Skills
- Excellent Communication
- Stakeholder Engagement
- Proactive Approach
- Independent Work
- Customer-Focused Support
Certifications & Qualifications
- Relevant Tertiary Qualification in IT
- Microsoft Certification
- Cisco Certification
- VMware Certification
- Working with Children Check
- NDIS Worker Screening Check
Industry Keywords
- Healthcare Workplace
- Grampians Health Service
- MDHS
- GRHA IT Environment
- PPE Compliance