MSP Business Support Team Leader (Part‑Time)

Business Support Team Leader

Alliance Business Technologies | Brisbane

Alliance Business Technologies is a leading Managed Services Provider supporting businesses across Australia with IT, cybersecurity, and cloud solutions.

We’re looking for an experiencedBusiness Support Team Leaderto lead our Business Support function while remaining hands-on in the day-to-day delivery of licensing, renewals, agreements, billing, and operational support activities.

This role is ideal for someone who enjoys leading people, improving processes and ensuring the operational side of a growing MSP runs efficiently and accurately.

About the Role

You’ll lead a small team responsible for supporting our Operations, Sales, Account Management and Finance functions.

Your focus will be on ensuring licensing, agreements, renewals, procurement, and billing processes are well-managed while continually improving the systems and processes that support the business.

Key Responsibilities

- Lead, mentor and develop the Business Support team
- Manage team workload, priorities and performance
- Oversee Microsoft and vendor licensing, procurement and renewals
- Ensure customer agreements and billing data are accurate and up to date
- Support quoting, proposals and account management activities
- Drive process improvement and automation initiatives
- Manage vendor relationships and administrative operations




- Maintain data accuracy across ConnectWise and business systems

Skills & Experience

- Previous experience in a Business Support, Operations Support or Sales Support role within an MSP
- Experience leading or mentoring staff
- Strong experience with ConnectWise Manage
- Experience with licensing, renewals, agreements and billing processes
- Excellent organisational and communication skills
- High attention to detail and process accuracy

Desirable

- Microsoft licensing experience
- ConnectWise CPQ / Sell experience
- Experience with vendor procurement and CSP programs
- Experience with Ingram Micro Xvantage Cloud Market place would be highly considered
- Exposure to process improvement or operational projects

Why Join Us

- Join a growing and respected Australian MSP
- Lead a team that plays a critical role in business operations
- Influence how systems, processes and automation evolve across the business
- Ongoing professional development opportunities
- 17.5% leave loading and travel rewards
- Staff discounts on IT hardware
- Growth opportunities opportunities within a Microsoft-focused organisation

If you’re a hands-on leader who enjoys improving processes, supporting teams, and making a meaningful impact on business operations, we’d love to hear from you.

This role is permanent part-time, approximately 25 hours per week.

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